Cannot switch to Premium Duo

Plan

Premium Family

Country

USA

Device

PC

Operating System

Windows 10

 

My Question or Issue

I am attempting to switch from Premium Family to Premium Duo and keep getting the error: "Unable to change plans. This could be because you're not eligible for this plan, you're already on it, or you don't have a stored payment method."

 

I believe I have a stored payment method; my Premium Family renews each month with a saved debit card. I don't see anywhere else to store one.

I have one other member in the family plan (so doesn't exceed 2 for Duo), but I even tried removing that member and still got the error.

 

I don't see anything else I can try. Why wouldn't I be eligible? Why is this failing?

 

I only see one similar post, but they're on Premium Individual and getting a different error:

Unable-to-update-Premium-to-Premium-Duo

Hey folks,

 

Thanks for your patience while we looked into this issue.

 

We’re happy to say that this should now be fixed for everyone! Make sure your app is updated to the latest version.


If you're still having trouble, try first canceling your current subscription before activating Premium Duo. It would be best if you start the plan through our website using an incognito browser

If that doesn't work, make sure to post a new thread in the relevant help board
here.

 

Thanks!

Related Issues

Comments
Visitor

Country

France

Device

iMac Retina 5K 2019

Operating System

Mac OS 10.15.5

My Question or Issue

 

On the french version, I would like to change from my Family to the Duo subscription.

But on the plan change page, after clicking on Duo subscription, it goes back to the same page (https://www.spotify.com/fr/account/subscription/change/) every time.

 

Moderator
Moderator

Hey @Viande,

 

Thanks for reaching out about this here in the Community.

 

Just to confirm, does it still happen if you do the same in an Incognito window on your iMac?

 

Let us know how you get on We'll look out for your reply!

Moderator
Moderator

Hey @wargy2,

 

Thanks for reaching out about this here in the Community.

 

Just to confirm, does it still happen if you do the same in an Incognito window?

 

Let us know how you get on We'll look out for your reply!

Visitor

Hi I also have the same issue

 

I registered with Facebook (not sure if that is the issue) I have a valid payment as well

 

keep getting the same error even in incognito mode

 

 

Visitor
Hey Mario,

Yes, the same thing happens in incognito window (firefox).
Moderator
Moderator

Hey @Viande,

 

Thanks for your update. 

 

Would you mind sharing a video or some screenshots of what this looks like? It'd be very helpful since we need to look into this at the moment.

 

We'll look out for your next reply and be here if there's anything else we can help with in the meantime.

Regular
I confirmed that it does behave the same in an incognito window, as well as from an Android phone browser.
Visitor

My issue : 

I want to change my plan from premium subscription to premium duo. 

I selected the Premium Duo plan then the website reload and show the same page. And leave me with nothing. 

But when I go back to the previous page, it shows this msg. 
Unable to change plans. This could be because you're not eligible for this plan, you're already on it, or you don't have a stored payment method.

Unable to change plans.” 

 

There is no explanation why I can’t change my plan. 

 

Device

(iPhone XR) 

 

Browser

Safari 

 

Country

Thailand

Visitor

Yes, here is a video :

https://0x0.st/iy8d.mov

Newbie

Plan

Premium

Country

South Africa

Device

 Web

Operating System

Windows 10

 

My Question or Issue

When I try changing my plan to Duo or family I get the following error.

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