Cant join Premium for Family. Submit button is greyed out


Premium family





Huawei t3


Operating System



My Question or Issue

 I just bought family premium, and my wife is on board, but my daughter is not. I have sent a invitation several times but i never get past the page where you fill in your name,adress etc. The submit button stays grey always. Why?


Hey folks,


Thanks for your patience on this.


We have confirmation that this should now be fixed for you.


Let us know if you're still experiencing issues in the comments below.



Rock Star 24
Rock Star 24

Hey @Petter84,


Thanks for reaching out.


Can you give it a try on another device? Maybe it'll work then.


Let me know how it goes.

Casual Listener
Tried on another phone, canceled and resent the invite. Still its just
grey.. i dont get it
Rock Star 24
Rock Star 24

Thanks for letting me know. Are you able to try it on a computer?

Casual Listener
Tried now, same result. I am running oit of options here..
Rock Star 24
Rock Star 24

Can you try it in a different browser/incognito window?


I'd also recommend making sure that you tried all steps in the support article here, especially the ones under Need help? > Invite isn't working.


Let me know how it goes.

Casual Listener
Tried incognito and different browser. Nothing helps. Are you a spotify
staff? It cant be that complicated to get her into the family group.
Casual Listener

searched a bit on the forums here and other people have had the same problem. Looks like some spotify staff has to get involved here. This is their problem and the solution should not be all the things you have said i should try, its just plain stupid! Where the **bleep** can i get in touch with spotify staff??

Spotify Legend
Status changed to: Under investigation

Hey all,


We're receiving reports from users that the submit button when trying to join Premium for Family is greyed out, and doesn't work.


If you are experiencing this, please try the following:


  1. Open incognito window.
  2. Sign in on our website to the account that's going to accept the invitation.
  3. Paste the link with the token (

You need to replace XXXXX with the code you receive per email.


If that didn't work, please hit +VOTE and let us know below.




Same problem here. Suggested link not working . 

Casual Listener
Could not find what i was looking for , 404 error. Not working. How the
**bleep** can this be so complicated??