Cant join Premium for Family. Submit button is greyed out

Plan

Premium family

Country

Norway

 

Device

Huawei t3

 

Operating System

Android

 

My Question or Issue

 I just bought family premium, and my wife is on board, but my daughter is not. I have sent a invitation several times but i never get past the page where you fill in your name,adress etc. The submit button stays grey always. Why?

PhotoEditor_20181226_101349291.jpg

Hey folks,

 

Thanks for your patience on this.

 

We have confirmation that this should now be fixed for you.

 

Let us know if you're still experiencing issues in the comments below.

 

Thanks! 

Related Issues

Comments
Rock Star 24
Rock Star 24

Hey @Petter84,

 

Thanks for reaching out.

 

Can you give it a try on another device? Maybe it'll work then.

 

Let me know how it goes.

Petter84
Casual Listener
Tried on another phone, canceled and resent the invite. Still its just
grey.. i dont get it
Rock Star 24
Rock Star 24

Thanks for letting me know. Are you able to try it on a computer?

Petter84
Casual Listener
Tried now, same result. I am running oit of options here..
Rock Star 24
Rock Star 24

Can you try it in a different browser/incognito window?

 

I'd also recommend making sure that you tried all steps in the support article here, especially the ones under Need help? > Invite isn't working.

 

Let me know how it goes.

Petter84
Casual Listener
Tried incognito and different browser. Nothing helps. Are you a spotify
staff? It cant be that complicated to get her into the family group.
Petter84
Casual Listener

searched a bit on the forums here and other people have had the same problem. Looks like some spotify staff has to get involved here. This is their problem and the solution should not be all the things you have said i should try, its just plain stupid! Where the **bleep** can i get in touch with spotify staff??

Moderator
Moderator
Status changed to: Under investigation

Hey all,

 

We're receiving reports from users that the submit button when trying to join Premium for Family is greyed out, and doesn't work.

 

If you are experiencing this, please try the following:

 

  1. Open incognito window.
  2. Sign in on our website to the account that's going to accept the invitation.
  3. Paste the link with the token (https://www.spotify.com/family/redeem/XXXXX)

You need to replace XXXXX with the code you receive per email.

 

If that didn't work, please hit +VOTE and let us know below.

 

Thanks!

Ilhoyland
Newbie

Same problem here. Suggested link not working . 

Petter84
Casual Listener
Could not find what i was looking for , 404 error. Not working. How the
**bleep** can this be so complicated??