CarPlay bugged

Plan: Premium

Country: USA

Device: iPhone 7+

Operating System: iOS 12

 

Spotify no longer displays anything in my CarPlay. It's just a blank, black screen without audio controls or anything. The CarPlay navigation in the left sidebar is still available and I can switch to other apps which all seem to work, but Spotify is just blank. Must be an iOS 12 issue because it worked fine before that.

 

I posted about this in the Carplay subreddit as well and I was not the only one experiencing this so it doesn't appear to be a problem unique to my phone.

 

Hey everyone,

 

We've let the right folks know about the issues with the display when using Spotify with CarPlay.

 

If this occurs for you, we'd recommend giving these a try first:

  • Make sure Siri is turned on.
  • Check your iPhone has the latest version of iOS.
  • Restart your iPhone and your car.
  • If possible, connect your iPhone to a different USB port in your car.
  • Try a different Lightning to USB cable.
  • Check that Spotify is on the latest version.

If that doesn't do the trick, let us know the following so we can get this reported to the right teams:

  • Desicription of what exactly happens.
  • Your device and exact OS version
  • Which car model are you using CarPlay on and its OS version
  • The version of Spotify you're on
  • Screenshot.

We'll keep you updated here. Thanks!

Related Issues

Comments
georgeedwards
Newbie

Me too, sporadically. The main issue I have is on iOS 12 and Carplay, Spotify only shows 10 items in any list - be it playlists, albums or songs.

cgapperi
Newbie

I am seeing this a broader issue with ios12 and Spotify. Besides the CarPlay issue, I am finding Spotify completely locked up when I go into. It takes over a minute before it is responsive. 

Maxifred007
Newbie

It’s the same in my Golf with iPhone X , Spotify —> black screen 

Spotguy
Newbie

I am experiencing issues with CarPlay too. It looks like the solution is to keep Spotify Cellular Data always on, even if you have downloaded songs and playlists to listen them off line you will need to keep this option on. This workaround did it for me. But, I don’t like to keep cellular data always on, so, I switched to Apple Music and stopped using Spotify with CarPlay for the moment. And I am enjoying it... 

Locomoco10
Newbie

I had the same problem.  I rebooted my iphone 8 and seemed to clear up the problem. 
If CarPlay doesn't work like you expect, make sure that your iPhone has the latest version of iOS. After your iPhone is updated, follow these steps—checking CarPlay after each step:

  1. If CarPlay doesn't activate automatically, look for the CarPlay logo on your car's display.
  2. Restart your iPhone and your car. 
  3. Make sure that Siri is on.
  4. If your iPhone isn't detected by CarPlay, make sure that CarPlay isn't restricted.
  5. Go to Settings > Screen Time > Content & Privacy Restrictions, tap Allowed Apps and make sure that CarPlay is enabled.
    Go to Settings > General > CarPlay, and tap Forget This Car.
  6. Check your connection:
    - If you have a wired connection, try connecting again with a different USB cable to a different USB port if you have one.
    - If you have a wireless connection, enable AirPlane mode by going to Settings > Airplane Mode. Don't enable Airplane Mode from Control Center.
  7. If needed, install firmware updates. Check your car's manual for more information. 
cgapperi
Newbie

That would not be the case for me. Spotify data is always on for me. I only have one playlist that is downloaded to my phone. 

michaelevans18
Newbie

I am also having problems with the Spotify app after iOS 12 -- I get a message to plug in my device via USB, when it already is. Essentially I'm unable to use the app at all.

Baldynapper75
Newbie

I have the same problem with my Iphone XS and I'm using a USB cable

nesguep
Newbie

Same issue here, currently on XS MAX iOS 12.1.

Did you find any solution?

Baldynapper75
Newbie
Spotify has received an update as has IOS and that seems to have fixed it.