[Chromebook] Song stops randomly

 

Plan

Free

Country

USA

Device

Chromebook

Operating System

Chrome OS

 

My Question or Issue

My song will play regularly, but stops at 9 seconds, pauses for like 5 seconds, then plays again. I've tried signing out, restarting my computer, even using a whole other browser.

Hey folks,

 

Thanks for bringing this issue to our attention.

 

We’ve passed your info on to the relevant team, who are currently looking into it.

 

If you’re experiencing this issue, make sure to click + VOTE.

 

Could you make sure to provide us with the following info, if you haven’t already:

  • Chromebook model + OS version
  • Does downloading the Android app from the Google Play Store work?

Thanks! We’ll keep you posted and let you know as soon as we have any updates on this.

Comments
Moderator
Moderator

Hey @Zepzzzy.

 

Thanks for getting in touch!

 

We're wondering if this happens on a different account as well. and if any other songs show the same behavior.

 

If you could also try out the Android app on your Chromebook. This might be a suitable work-around. Here you can read how to run Android apps on a Chromebook device.

 

Hope it will help. Let us know if you have further questions.

 

Have a nice day.

digforvictory
Music Fan

Plan

Unlimited

Country

UK

Device

Chromebook

Operating System

Chrome OS

 

I have the same issue.

 

Every song I play freezes at 9 seconds for a few moments. I'm unable to download Andorid apps to this Chromebook.

 

It's been like this for 4 or 5 days now. I'm not having the same issue when using Spotify on my phone or on a Mac computer so it must be a web player issue.

hailee3
Newbie

I have the exact same problem!!! It'll stop at the 9 sec mark and then will continue after 5-10 seconds. All of my info is the same as the original poster!

 

EDIT: ALL songs do this. No matter what song I play, it pauses at the 9 second mark.

terrydpirate
Newbie

Every track pauses at 9 seconds briefly, then continues.  Just started happening a couple days ago.  I have tried all the suggested remedies, such as clearing cache, restarting, going incognito, etc.  Very annoying.

Moderator
Moderator
Status changed to: Need more info

Hey all,

 

We've been receiving reports that some songs are stopping when listening to them on a Chromebook.

 

If you are experiencing this issue, here's some things you can try:

 

  • Clear cache
  • Clear Cookies
  • Reboot Chromebook

If this doesn't help, please send us over the following so we can further investigate:

 

  • Which Chromebook you are using
  • Chrome OS version

As a temporary work-around you could try to install the Android app on your Chromebook. Here you can read how to run Android apps on a Chromebook device.

 

Let us know how it goes. Looking forward to your reply.

digforvictory
Music Fan

My Chromebook is a Asus Model C300M.

 

Chrome OS version is 75 I believe.

 

Problem is still persisting, after 9 seconds on every song it freezes for a few seconds. 

Moderator
Moderator

Thanks @digforvictory for sending over your info.


@terrydpirate@Zepzzzy and @hailee3, could you also send us over the following?

 

  • Which Chromebook you are using
  • Chrome OS version

Looking forward to your reply!

terrydpirate
Newbie
Guido, thanks. My issue has resolved itself, no more 9 second pause each
track. It was turned off for about 12 hours. I have* Dell Chromebook
3180, **Version 75.0.3770.102 (Official Build) (64-bit). *I hope for no
more issues, I really dig Spotify.
Terry
digforvictory
Music Fan

I'm still getting the freeze after 9 seconds.

 

Been close to a week of this now.

 

Any news on what it might be?

Moderator
Moderator

Hey @digforvictory,

 

Thanks for getting back to us.

 

Have you tried doing the following?

 

  • Clear cache
  • Clear Cookies
  • Reboot Chromebook

Hope this helps. Let us know what the result is.

 

Have a nice day!