We’re receiving reports that it's not possible to play certain songs on Connect devices.
First, we'd recommend trying a clean reinstall of the app on your device by following the steps here.
If after that you’re still experiencing the issue, could you provide us with the following info:
Once we have that, we will pass it on to the relevant team, who will look further into it.
Thanks! Keep us posted :)
Thanks for your continued patience while we've been looking into this.
Based on your reports so far, it seems that users are experiencing two different issues/scenarios:
If you're not experiencing either of these two issues, could you reply to us with clarifications about the exact issue you're experiencing?
If your issue resembles one of the above-mentioned scenarios, could you provide some more info, specifically:
Thanks! We'll continue to pass on this information to the right teams so that they can work towards a fix.
September? This has been going on since the beginning of the year, minimum. Frustrating beyond belief.
I am also dealing with Scenario 2 while connecting to my Sonos One speaker.
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