[Connect] Can't play songs saved to Your Library on Connect devices

[Peter]

Hey folks,

We’re receiving reports that it's not possible to play certain songs on Connect devices.

First, we'd recommend trying a clean reinstall of the app on your device by following the steps here.

If after that you’re still experiencing the issue, could you provide us with the following info:

• device you're connecting from + OS version
• exact Spotify version
• external device you're connecting to + version
• which songs is this happening with?

Once we have that, we will pass it on to the relevant team, who will look further into it.

Thanks! Keep us posted 🙂

[PaulMac]

Spotify Connect now working for me (Hauwwei P30 connected to Sky Q). Thanks for sorting it out 🙂 

[nifkin]

It appears to work now for me to, although I still can't stream any podcasts to my Connect device. However, as someone else has said, this problem took a ridiculously long time for Spotify to resolve, whilst in the meantime there were no updates and disinformation from your chat service. Very poor customer service: you need top pick it up.

[KingYuk]

Can Confirm.

Multiple music files downloaded and are still on phone.

Linked *properly* in Playlists.
No longer show up in Playlist. Re-downloaded files. No help.

STILL on phone. Can play OUTSIDE Spotify.

Played some songs at least 3 days ago.

What happened?

I have a Christmas Party coming up with a Playlist on your app that I can NO LONGER USE!

FIX!!!

[MartinNZ]

@KingYuk This issue describe is completely unrelated to the issue described on this thread. Please start a new thread or search others for a solution.

[Peter]

Hey folks,

Thanks for your patience while we looked into this issue.

We’re happy to say that this should now be fixed for everyone!

Make sure you to perform a clean reinstall of the app to ensure the changes are reflected in the app.

Thanks!

[nifkin]

Still can't play podcasts though! Sort it out!

[fiskie]

The issue that this thread was about is indeed fixed for me now! Thanks! 🙂

[Manuel_V]

The issue is NOT fixed.

[MartinNZ]

@Manuel_V  The issue this thread was about IS fixed. Have you updated to current version. 

[Manuel_V]

Again, the issue is NOT fixed.

Either on Android, or windows, nothing works for the saved items.

https://photos.app.goo.gl/MukqySa3U9HwuUm19