[Connect] Can't play songs saved to Your Library on Connect devices

Status: Fixed

Hey folks,

 

We’re receiving reports that it's not possible to play certain songs on Connect devices.

 

First, we'd recommend trying a clean reinstall of the app on your device by following the steps here.

 

If after that you’re still experiencing the issue, could you provide us with the following info:

  • device you're connecting from + OS version
  • exact Spotify version
  • external device you're connecting to + version
  • which songs is this happening with?

Once we have that, we will pass it on to the relevant team, who will look further into it.

 

Thanks! Keep us posted 🙂

Hey folks,

Thanks for your patience while we looked into this issue.

We’re happy to say that this should now be fixed for everyone!

 

Make sure you to perform a clean reinstall of the app to ensure the changes are reflected in the app.

 

Thanks!

Comments
dsugarman

This issue has not been resolved - it started for me in September and seemed better for a little while but has recently started being an issue again. Now and then it will work for hours at a time only to start acting up again seemingly at random. Have tried clean installs, and restarting all devices in question, and even factory resetting the chromecast to no avail. Sometimes the app works flawlessly but more often than not it stops and starts the song multiple times in a minute or disconnects from the chromecast altogether even when my connection is blazing fast. ALL other apps work flawlessly with the chromecast. This is a Spotify issue. PLEASE RESOLVE THIS!!!! The only reason I haven't ALREADY taken my business elsewhere is because of the extensive library of music I have saved on Spotify. Your service used to be great but I am getting closer and closer to going to one of your competitors that knows how to code an app.

Manuel_V

Here we are again. Problems again.

 

 

vtimuc

@Peter  Hello, I still have this problem.

gg52

Here we are again. 😠