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[Connect] Can't play songs saved to Your Library on Connect devices

Status: Fixed

Hey folks,

 

We’re receiving reports that it's not possible to play certain songs on Connect devices.

 

First, we'd recommend trying a clean reinstall of the app on your device by following the steps here.

 

If after that you’re still experiencing the issue, could you provide us with the following info:

  • device you're connecting from + OS version
  • exact Spotify version
  • external device you're connecting to + version
  • which songs is this happening with?

Once we have that, we will pass it on to the relevant team, who will look further into it.

 

Thanks! Keep us posted 🙂

Hey folks,

Thanks for your patience while we looked into this issue.

We’re happy to say that this should now be fixed for everyone!

 

Make sure you to perform a clean reinstall of the app to ensure the changes are reflected in the app.

 

Thanks!

Comments
fiskie

The worst thing about this problem is probably that there is no serious reaction from the devs, even after 19 pages of paying subscribers who are having a very bad user experience.

mgalek

On my Android Pixel 3 running Android 10 I'm experiencing the same erratic behavior of being unable to cast from songs/albums that were downloaded locally into my Library. I'm running Spotify version 8.5.33.831 that was released on 11/26/19.

 

I've tried the following:

  1. Clearing Cache & Storage, then Uninstalling/reinstalling Spotify
  2. Signing in as a different user according to this article (which seems to work, but then I realized it works only for songs that aren't downloaded):
    1. https://community.spotify.com/t5/Other-Partners-Web-Player-etc/Connect-Troubleshooting/td-p/1317160
  3. Final Conclusion: I can start casting a song that's not downloaded onto my device. That works fine. I then download the song (A), play another song (B), then go back to song A after it's completed downloading and it won't play while casting. 

Seems like users are providing a good amount of feedback on the issue. I hope someone from Spotify Product can replicate and fix this soon.

 

Short Term Resolution:

  • Downgrade to a previous version.
  • I uninstalled and installed an older version from June 10, 2019 (v.8.5.9.737) that seems to work fine. This and other older versions can be found here (not supported by Spotify):

Hope that helps!!

Seblib72

Ok, I was unable to play or shuffle newly added albums for 2 or 3 months now. Playlists worked just fine. I did all possible troubleshooting to no avail. I have solved the issue. When I open the album, I have to go to the menu (The threedots upper right corner) and select "Like all Songs". Yes, if you have alot of albums it can take a awhile. Spotify needs to fix this, as it has to to do with saving an album while in conjunction "Liking it" 

Jameskb101

My issue is similar to that reported by @SynnoNym 

 

  • device you're connecting from + OS version
    • Samsung S7, Android 8.0 
  • exact Spotify version
    • Spotify version 8.5.33.831 
  • external device you're connecting to + version
    • Denon Heos 1 HS2, Denon Link 
  • which songs is this happening with?
    • selected albums stored in library, but not all. For example, Aim's Cold Water Music works fine via Spotify Connect, as do some other albums, but others do not i.e. Thom Yorke's Anima, Bon Iver's I,I, Burial's Tunes 2011-2019. Like @SynnoNym, if I press the three dots and choose "go to album" or look it up through the search i can connect and stream the album, even if it is stored in the library at the moment.

Thanks

schmil42

Also, it seems that I can play albums in my library from the Spotify web player, but not from a mobile device. Agree that this is incredibly frustrating, and that they don't need more bug reports to solve it. Having worked at more than a few tech companies, one does not need 100s of reports to get to the root of the problem. This is one of the problems with a "big data" mentality as one more easily loses sight of the individual and it becomes easy to say something such as "only 0.1% of users" are experiencing an issue when that might actually be 10s or 100s of thousands of people.

Snowcoyote

I don't know if anything changed, but the last two days I have had zero problems with this! Please report if something has been fixed, or if this is just some sort of random thing?

SuperrCoco
Yes, now it works.
nifkin

Hasn't fixed it for me. Still have to select "Go to Album" to select and play tracks.

pepito-grillo

I talked to support on Friday. They said that part of my library was corrupted and if I didn't mind they would reset it. I did and seems to be working fine again for the time being. I'll let you know if it goes haywire again. 

nifkin

So why aren't they 'resettimg' everybody's? How do they "reset' it? 🧐