Connecting to Spotify from Roku stick reboot the roku

Everything were working fine for months. For the last 2 days, when I try to log in Spotify from my roku stick everything freeze for about a minute, then the roku reboots. I can access Spotify properly from my table and my computer. Netflix, Yahoo and other apps still works fine on Roku. I did not made any modifycations to my systems, it just stopped working.

 

Thanks for your help

Anick

Hey folks,

 

Thanks for your patience while we looked into this issue.

 

We’re happy to say that this should now be fixed for everyone!

 

If you’re still experiencing this issue, could you make sure that you have the latest firmware and OS for your Roku devices?

 

If, after that, you need further assistance, you should reach out to Roku directly.

 

Thanks!

Comments
Nikibsharifi
Visitor

I have the exact same problem on my Roku TV. Every time I open the Spotify app it just closes right away. It’s been like this for almost 2 weeks! Really annoying

Katerina
Moderator
Moderator
Status changed to: Under investigation

Hey there folks,

 

We really appreaciate reporting this here in the Community!

 

Our tech teams are currently aware and looking into the issue with the Spotify app crashing after booting on Roku devices.

 

We'd first recommend making sure to try the steps below:

 

  • Restart the modem and reconnect all your devices.
  • Restart the Roku device.
  • Reinstall the Spotify app native to the device/s in question.
  • Make sure you have the latest firmware and OS for said devices. For assistance with this. you can reach out to the good folks at Roku.
  • Make sure that there are no issues with Spotify Connect on the mobile apps they are trying to sync with Roku. You can find more steps here.

If the issue persists after that, let us know by adding your +VOTE and the following details:

  • The Spotify version on your Roku TV
  • The firmware version of your Roku device and/or OS (operating system) version
  • Your Internet Service Provider

We'll be keeping an eye out for your replies, thanks!

simonh2000
Visitor

-Spotify version 2.7, build 16

-Roku TV 8116X, TCL model 32S327, software version 9.1.2 * build 4036-48

-Xfinity

djobinqc
Newbie

I rebooted my wifi modem and routeur and now Spotify works on my Roku.  It hesitated, looked like it wanted to freeze, but then it worked!  Not sure why, but it works.  Yeah!

VGO
Visitor

I reinstalled Spotify and is working now.

Thanks

dbirdseye
Visitor

Same issue for me for weeks, rebooting my TV and re-installing Spotify did not help.

- Spotify Version 2.7 build 16

- TCL Roku TV software version 9.1.2 Build 4036

- Spectrum

Peter
Spotify Legend

Hey folks!

 

@VGO and @djobinqc - glad to hear it's working for you now 🙂

 

@dbirdseye and @simonh2000 -  could you make sure that you have the latest firmware and OS for your Roku devices?

 

If you need assistance with that, you should reach out to Roku directly.

 

Thanks! Keep us posted 🙂

Peter
Spotify Legend
Status changed to: Fixed

Hey folks,

 

Thanks for your patience while we looked into this issue.

 

We’re happy to say that this should now be fixed for everyone!

 

If you’re still experiencing this issue, could you make sure that you have the latest firmware and OS for your Roku devices?

 

If, after that, you need further assistance, you should reach out to Roku directly.

 

Thanks!

simonh2000
Visitor

After checking for system updates and redownloading the spotify app, the problem is still happening. This is my system info screen: Screenshot_20191001-220100.png

 

Peter
Spotify Legend

Hey @simonh2000,

 

Thanks for providing that info - we've passed it on to the relevant team now.

 

We'll let you know as soon as we have any updates.

 

Thanks!

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