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We're receiving reports that some users are unable to access the Subscription page. They receive an error that makes it look like no internet connection is active.
Thanks for your patience while we looked into this issue.
We’re happy to say that this should now be fixed for everyone!
If you're still having trouble, make sure to post a new thread in the relevant help board here. We can then take a closer look into things for you.
Thanks for reporting this to us.
First, we'd recommend trying to subscribe using another device or a different network.
If after that you’re still having trouble with this, could you provide us with the following info:
Once we have that, we will pass it on to the relevant team, who will look further into it.
Thanks for reporting this issue to us.
We’ve passed your info on to the relevant team, who are currently looking into it.
If you’re experiencing this issue, we'd recommend that you first try to subscribe using another device or a different network.
If that doesn't fix thing make sure to click +VOTE and Subscribe to the thread to be notified of any developments.
Could you also make sure to provide us with the following info, if you haven’t already:
Thanks! We’ll keep you posted and let you know as soon as we have any updates on this.
Hello, I have the same issue and I tried to pay from different devices, networks, browsers and cards but got the same error.