Connection Failed - [Vivo]

[camillebbarrion]

Plan

Premium

Country

 Philippines

Device

Vivo V5

My Question or Issue

After my spotify automatically updated via wifi, it won't open anymore. After I tap the app, it will just load for a second, then will give me a black screen and a error message saying connection failed. 

I tried to uninstall the app then install it again, it worked. But after some hours, it went back to the black screen and same Connection Failed message again. 

[klongklong]

Hi, I already uninstall and re install spotify for how many times. It's been 4 or 5 days ago and until know I can't use it because of the "connection failed" that will appear everytime I open the app. Thank You I hope you respond as soon as possible. My premium will end soon and it's nonsense now because I can't use the app anymore. Phone : Vivo V5lite Country : Philippine

[bigheroE]

Hi 

I'm having the same problem with my vivo V5.

Reinstalled 6 times.

Restarted my phone a few times.

Still puts connection failed after a few minutes.

[rpromero101]

I'm same issue too. I am using VIVO v7+ and after automatic update I can't connect anymore. Please fix this problem or just give us a refund for this inconveniences. Thank you!

[seacow9022]

I am willing to extract app log fils for your further studies regarding this issue. Please advise me on how to do it. Thanks!

Vivo user

[surinametoad]

I'm willing to send logs of what happens on my device. I haven't been able to use Spotify on my phone for a week now.

[yosuahutapea]

Hi there users!

Plan

Premium

Country

Indonesia

Device

Vivo V9

Operating System

FunTouch OS (based on Android Oreo)

Having same problem here, i have to reinstall the app for times just to avoid the Connection Failed screen.

Still there's no better way for now.

[RichardTeh]

I'm using Vivo V5, and yeah, same problem here as well. I've already DM @SpotifyCares on Twitter. They are aware of this problem and probably taking action to solve it right now ^^

[preyogdoc]

I was able to go around the connection failed issue with my vivo 9 by downloading all my playlists and I set it to offline mode. It only shows connection failed if I'm connected to the wifi before I open the app and it's not set to offline mode. 

[preyogdoc]

It works fine if I have set it to offline mode before closing it. 

[lpsushil]

I am using Vivo V9 and i also have a Pixel 1 and Iphone.  I dont have issues on Pixel and iphone but i get the connection failed screen on my vivo V9.  I am premium customer with a Malaysia Account but living in India