Connection Failed - [Vivo]

Plan

Premium

Country

 Philippines

Device

Vivo V5

 

My Question or Issue

After my spotify automatically updated via wifi, it won't open anymore. After I tap the app, it will just load for a second, then will give me a black screen and a error message saying connection failed. 

I tried to uninstall the app then install it again, it worked. But after some hours, it went back to the black screen and same Connection Failed message again. 

Screenshot_20180724_010828.png

Hi all,

 

We’re receiving a lot of reports that the app no longer crashes with the ‘Connection Failed’ error message on Vivo devices.

 

We’re marking this thread as ‘Fixed’ because of this. If you’re still experiencing this, feel free to start another thread in the relevant Help board and one of our Stars or us will be happy to continue helping.

 

Thanks!

Related Issues

Comments
Forestcorpse
Newbie

i have Vivo V5 lite and had this problem for 2 weeks now. i re installed it last night and did not change anything in the settings menu. so far it hasn't crashed yet and all my downloads are complete.

Gelowhigh
Newbie

 For V9 users, an update was available for the software and I think It'll help us with this issue.

LydiaC
Newbie

V9 phone

Yes after updating software, so far mine is working smooth.

Spotify
Spotify
Status changed to: Fixed

Hi all,

 

We’re receiving a lot of reports that the app no longer crashes with the ‘Connection Failed’ error message on Vivo devices.

 

We’re marking this thread as ‘Fixed’ because of this. If you’re still experiencing this, feel free to start another thread in the relevant Help board and one of our Stars or us will be happy to continue helping.

 

Thanks!