Announcements

Connection Issues for users with the ISP Windstream

Status: Fixed

Hello

 

I've been trying to get into my Spotify web player on my work PC.  (Work PC - hence the web player and not the desktop app) 

The entire screen shows as white with all of the menu options mashed to the left just under my profile picture.

I have cleared the cache.  I have tried on a few different browsers.  Other co workers do not have the same issue.  Help.

 

 < thread title updated for clarity >

Hey folks,


Thanks for all the reports.

 

We can confirm this has now been fixed. 

 

If anyone's still having trouble, we'd recommend a quick reinstall for the desktop app, or a clearing of browser cache/cookies for the web player. 

 

Thanks for bearing with us,

Chris

Comments
jstirador

I have found out that mi issue is probably with my ISP. Recently I got connected through wi-fi with other ISP and all the images loaded.

I have the latest iOS and Spotify version.

ISP : Tigo UNE
Country : Colombia - South America
Device : iPhone 7 and iPad Air.

Chris
Status changed to: Fixed

Hey folks,


Thanks for all the reports.

 

We can confirm this has now been fixed. 

 

If anyone's still having trouble, we'd recommend a quick reinstall for the desktop app, or a clearing of browser cache/cookies for the web player. 

 

Thanks for bearing with us,

Chris