Announcements

Connection issues with car stereo receivers

Status: Closed

Hi everyone,

 

We've received reports about car receivers (mainly Pioneer) having connectivity issues. Bluetooth connection usually works fine, but when trying to use Connect it fails. 

The team in charge is already looking into this, so we've merged a few threads here to keep you all in the loop.

Hello everyone,

 

Thank you for your reports so far.

 

We can confirm that support for Pioneer and JVC-Kenwood car audio head units has been deprecated. This means it will no longer be possible to launch the built-in Spotify app from the interface, but you should still be able to play audio from your mobile devices via Bluetooth or through a USB cable.

 

Thanks for understanding.

Comments
evawildflower

Plan

Premium

Country

Germany 

Device

Samsung Galaxy S10 Lite 

Kenwood KDC BT530U

Operating System

Android 12

 

My Question or Issue

I don't know if this is the right place to ask this, so I'm apologizing if I'm in the wrong place with this issue. My car radio has a built-in function to connect to Spotify when my Android phone is connected via Bluetooth so I can control spotify on my car radio (next/prev. track, shuffle on/off, etc. ).

It has been working for the past couple of years up until today. I still have a stable Bluetooth Connection between my smartphone and my car radio (can take calls, etc.) but Spotify won't connect anymore (display keeps saying "CONNECTING"). I noticed that the "Spotify Connect" push notification won't show up anymore either.

 

I already tried restarting my phone, restarting my car radio, deleting Spotify cache, reinstalling Spotify, checking for updates (app + device), disconnecting & reconnecting phone and car radio). Nothing helped.

 

Has anyone had a similar issue and can maybe help me out with this? 

 

Thank you so much in advance. 

xvut-okd_1vfp

Hey,

 

I just got the same issues developed on my side with my S10. Seems like another silent update on spotify end that results in stupid things not working. Nothing new for spotify, just hope they fix it, and hopefully soon!

melaw

Same issue on my Pioneer, did a couple of things to fix it, but it's clearly connected to yesterdays app update. It worked perfectly fine last week.

Connection failed is all I get from the device, and on the phone it happily offers to play via regular bluetooth audio, which still works.

A quick fix would be nice.

Vivo_GT

Same issue on my pioneer. I even seriously started looking to buy a new head unit for the car. This isn't the first time it happened. My spotify connect only works over BT and not through USB when i connect the phone to the radio. 

eyeguy

Same issue here, Excelor aftermarket radio, Pixel 3 phone.  Wouldn't connect.  Finally opened Spotify app and turned on "car mode".  Now, at least, audio plays, but radio still says "connecting".

So I have a Pioneer Avh-600ex. My phone is a Google pixel 2 xl. I have Pandora and Spotify and some other music apps. When I start my car the radio comes on and everything works fine. I can play Pandora and make calls and I used to have no problem with spotify. That was the app I used most often. Never had a problem but 3 days ago I started the car and Spotify didn't come up. The radio displays "No device connected. When safe, please connect one and reselect Spotify." I have had this before but usually I shut the car off and restart and it works. But now It won't do anything but display that message. I have tried everything to make it work. Completely reset the Bluetooth. Uninstalled the app on my phone and reinstalled. Checked all settings. Nothing. I did discover that if I'm in the car and open Spotify on my phone and play music it comes through the radio but nothing is displayed on the radio. I have looked everywhere for a solution but there is nothing like this that I've found. Any help would be appreciated.

 

akemmer

Same Problem

 

Samsung Huawei P10 Lite Android 8.0.0

Spotify 8.7.0.1154

JVC KD-X472DBT

Playing via Bluetooth

 

The bluetooth connection works and I can hear the music from the app but it just says "Connecting" constantly so I can't use any of the additional Spotify controls from the radio. This is really annoying as it was one of the reasons I picked this radio over some other options. PLS HELP

youri_

To everyone on this topic!

 

I have had the exact same issue with my kenwood KMM-BT205 the radio keep saying "connecting" which makes it unable to use the buttons on the radio "shuffle, repeat, skip etc..". 

 

I have tried many things but nothing seemed to work, I have tried reinstalling an older version of spotify on my Samsung Galaxy S10e and that did the trick.

 

Information about APK.

Website Link: https://spotify.en.uptodown.com/android/versions

Version used:  8.6.98.900  Jan 19th, 2022

 

Uninstall the previous version of Spotify, download the one mentioned above and disable the auto updates in Google Play Store. This will probably do the trick. The only sad part is you have to re-download all music and some settings will be lost, but your radio will most likely work how it's supposed to be. Unfortanetly I had to download 15,3GB of music again but it did in fact work like a charm.

 

I hope this is a solution to anyone with this problem.

 

Kind Regards,

Youri Smit

The Netherlands

 

akemmer

Thank you Youri for your work...  Tried it last night (at 2am xD) with some help of this thread  Click and it works with the Version 8.6.98.900 from Jan 19th, 2022 like you said... Great summary by Youri that should help any Android user with this current problem 🙂 If it not work directly restart your phone...

 

Kind Regards

A. Kemmer

From Germany

 

 

 

Eni

Hey there @user-removed,

 

Thanks for reaching out about this here in the Community. 

 

Great troubleshooting so far, we can add a few more steps to make sure we've covered all bases.

 

Would you mind giving it a try using a different phone to see if the issue persists?

 

On another note, we'd like to know if this started happening after a specific event such as an update. 

 

Keep us posted.

Env: prod