Announcements

Constant Waze Pop-up

Status: Fixed

Plan - Premium

Country - US

Device - Google Pixel 2

Operating System - Android 9

Spotify version - 8.4.89.515

 

I just installed a clean version of Spotify because my downloaded songs were no longer available offline. Now everytime I open Spotify in my car it tries to connect to Waze via a banner at the top. To be clear, I do not even have the Waze app installed on my phone. Furthermore, I have unchecked the box allowing Waze integration in my Spotify settings. The pop-up returns anytime I navigate to a new playlist or home screens despite the Waze integration box not being checked and Waze not being installed on my phone and me going through the prompts to turn Waze off. This seems like a glitch.

 

Hey folks,

 

We're happy to say that this should now be fixed for you!

 

Please make sure you've updated your app, and perform a clean reinstall if necessary.

 

Thanks for your patience on this! Stay awesome 🙂

Comments
Jaynes

Same here, please fix

 

Android 8.1 

Premium Spotify 8.4.90.722 

jhm542

This is happening to me too. There is another post that has this marked as solved. It is not solved. It is constant. 

 

Samsung Galaxy S8

Android Version 8.0.0

Spotify Version 8.4.90.722

jbinc

Same here. Every time I connect to my car Bluetooth, it asks me to enable Waze, then to turn it off. Premium member. How do I turn off Waze completely so it doesn't keep popping up!!!!!!. 

Uconnect Bluetooth

LG g7

Android 8.0.0

Spotify version 8.4.90.722

 

FatherTusker

Same here. Sometimes I'll turn off Waze, then see the banner again the next time I go back to the Spotify home screen - it doesn't even need to reconnect to the Bluetooth or restart the app for the banner to display again.

 

Device: Samsung Note 8

Android version: 8.0.0

App version: 8.4.90.722

Pentalon

Same issue here. Note 8. 100 Times the same Question and 100 Time the same answer. As a premium member this is not acceptable.

Katerina
Status changed to: Under investigation

Hey there folks,

 

Thanks for reporting this!

 

We've passed this on to our tech folks and they'll be looking into this.

 

If you're experiencing this pop up, make sure to hit the +VOTE button so you can keep up to speed.


We'll let you know as soon as we've got any updates 🙂

Fish866

Just throwing my two cents into the pool as well 😛 Waze banner will pop up every time I connect to a Bluetooth device regardless of how I dismiss or accept the pop up.

 

Device: Google Pixel 2

Android version: 9

App version: 8.4.91.861

InvadeHerKim

I am also experiencing this issue. Toggle is off, started to happen about 2-3 weeks ago. Seeing a lot of Android users in this thread...

 

Plan - Premium Family 

Country - USA 

Device - Samsung Galaxy S7 G930A

Operating System - Android 8

Spotify version - 8.4.91.861

C4TL4DY

I tried to report this issue weeks ago and their tech support was not helpful at all and refused to believe it was a glitch. I am going to give them a few more updates and if it's not fixed I am canceling service. I noticed that there are other threads for this issue which makes me wonder if this was intentional as an advertisement.

Kingofskies

Haven't seen it mentioned, but the issue will stop if you turn off car mode in the Spotify settings. Not the ideal fix of course, but it helps.