Constant audio issues on Android app

[Rileygann]

I am a Spotify premium subscriber with a Samsung Note 5 and have recently started having issues with the audio skipping (think a scratched disc) on both downloaded and streaming music through the app.

When connected to wifi this does not occur. Additionally, when in airplane mode, this does not occur for downloaded music. However, when cellular service is enabled, it is a fairly constant occurrence and makes the app unusable.

I've tried a few different things with the settings as well as deleting and reinstalling the app. This is not an issue with other audio applications on my device.

Any thoughts?

[Dreadlord]

Hello @Rileygann,

Welcome to Spotify Community!

The way you explain the issue it's sounds like an issue with your cellular service.

Can you confirm if the issue occurs on songs that are available offline while using cellular?

[Rileygann]

Yes, 100%. This occurs on songs that are downloaded to device. However, not when connected to wifi or in airplane mode, which seems really strange. I can't make any sense of it.

[RodrigoPalma]

Thanks for the info, @Rileygann!

Can you confirm if the same thing happens with a friend's account on your device? Give it a try and let us know how that goes.

We'll be waiting for your answer.

[JuanSebastian]

Hey @Rileygann!

We're closing this thread as we never received an answer from you. If you're still having the same issue, just give us a shout.

All the best 😃