Cover art and track title is "stuck" on the first track played on BMW head unit

Track titles and cover art is not displayed correctly on BMW (2015) when playing through Bluetooth or the USB interface in the center console.

 

Symptom: Music plays and it is possible to switch tracks, but the cover art and track title is "stuck" on the first track played. It played great in the past and playing well with other music apps.

 

Device

(iPhone Xs) Running version 13.3.1

Car: BMW X6M 2015

Hey there folks,

 

Thanks for bringing this to our attention. We've passed on all your feedback to the right teams who are continuing looking into this.

 

However, we're not able to provide an exact timeline for a fix, so we'll mark this Ongoing Issue as Not Right Now.

 

In the meanwhile, we'd recommend always keeping your Spotify app up to date to ensure you're rocking the latest improvements and fixes.

 

We'll keep you updated here once we have any further updates to pass on. 

Related Issues

Comments
Regular
This is exactly what I have been experiencing since January as well. It is
Spotify. My car software is up to date. My IPod software is up to date. I
have uninstalled it several times. Amazon works fine. Fix it or I’m
switching to Amazon.



Casual Listener
Dear Sirs,

I tried doing the steps mentioned in the mail you sent me and the problem
still persists.

As requested, my setup is:

Iphone 11 Pro iOS 13.3.1
Spotify version 8.5.54.1127
BMW 3 Series 2014

Also mentioned by other forum members, this issue appeared after updates
released on January.

I really appreciate a solution in this problem, once I'm a Premium member
and we're paying for a service that works in a recent past.

Thanks
Lauro Nadais
Newbie

I’m also having exactly the same issues with and E90 BMW, this also started at the same time

Visitor

The Spotify issue has still not been fixed even after doing all the recommended steps of re-sinstalling the app, and establishing a new bluetooth connection between phone and car. Everything is completely up to date as of today 5/3/2020

 

2014 bmw 335i

-iPhone 10 XS: IOS 13.4.1

-Spotify: 8.5.55.856

-Started being a problem in Late December 2019 - Early January 2020

 

 

Moderator
Moderator

Hey folks!

 

Thank you for all your reports.

 

We're passing on your info and the right team is working on this, but due to measures taken in regards to COVID-19, recreating and conducting tests on automobile related issues could take longer than usual.

 

We appreciate your patience with this and we hope that we'll have better news as soon as possible!

 

Take care and stay safe, everyone!

Regular
This very well could be an Apple IOS issue. There are many vehicles
experiencing this but with Apple devices. So not specific car related.
Newbie

Same issues as reported above. Car, iOS, and Spotify app are up to date. Car is a 2014 BMW 435i. I’ve tried, and researched everything. Even using OEM Apple USB to Lightning cable. Hope to see this fixed soon as it’s really annoying to only be able to see the first song I played on the BMW iDrive screen.

Visitor

I am having the exact same issue.

 

2015 BMW 428i car software up to date as well as my iphone software.

 

I deleted the app and reinstalled it, but still having the same issue. I am glad its not my car though as this exact thing started around late 2019. I tried Apple Music and that works fine.. Hope we can get a software fix ASAP as I miss when the app worked fine.

 

Thanks!!

Moderator
Moderator
Status changed to: Under investigation

Hey folks,

 

Thanks for reporting this issue to us.

 

We’ve passed your info on to the relevant team, who are currently looking into it.

 

If you’re experiencing this issue, make sure to click +VOTE.

 

Could you also make sure to provide us with the following info, if you haven’t already:

  • device + OS version
  • exact Spotify version
  • car make + model
  • when the issue started appearing?

Thanks! We’ll keep you posted and let you know as soon as we have any updates on this.

Visitor

2014 BMW M5

Iphone 7 plus

latest idrive software

iOS version 13.4.1

Spotify 8.5.60.881