Cover art and track title is "stuck" on the first track played on BMW head unit

Track titles and cover art is not displayed correctly on BMW (2015) when playing through Bluetooth or the USB interface in the center console.

 

Symptom: Music plays and it is possible to switch tracks, but the cover art and track title is "stuck" on the first track played. It played great in the past and playing well with other music apps.

 

Device

(iPhone Xs) Running version 13.3.1

Car: BMW X6M 2015

Hey there folks,

 

Thanks for bringing this to our attention. We've passed on all your feedback to the right teams who are continuing looking into this.

 

However, we're not able to provide an exact timeline for a fix, so we'll mark this Ongoing Issue as Not Right Now.

 

In the meanwhile, we'd recommend always keeping your Spotify app up to date to ensure you're rocking the latest improvements and fixes.

 

We'll keep you updated here once we have any further updates to pass on. 

Related Issues

Comments
Visitor

Hi! I also have this problem — it was very frustrating on my recent road trip 😞 I have a 2015 BMW X3, iPhone XR iOS 13.4.1, and Spotify version 8.5.60. This started happening maybe 4/5 months ago. Thank you! 

Newbie

Same problem since December 2019/January 2020:

  • BMW 320D, 2014
  • latest ConnectedDrive (UPD05021.bin)
  • Used three devices and everytime same problem
  • iPhone 11 Pro Max - iOS 13.4.1 - Spotify 8.5.60.881
  • iPhone XR - iOS 13.4.1 - Spotify 8.5.60.881
  • iPad Air (3rd Generation) - iOS 13.4.1 - Spotify 8.5.52.935
Newbie

Very frustating indeed. Here is my info:

• Started appearing around December 2019. 
• iOS 13.5.1 at the moment, but the recent previous releases have also had the same issue.

• Spotify Version: 8.5.60.881

• Car is a 2014 BMW 435i with the latest iDrive software.

Moderator
Moderator
Status changed to: Under investigation

Hey folks,

We just wanted to provide a quick update regarding this issue.

The right team has been made aware of the issue, however, due to the precautions being taken in light of the events of the past months, the investigation is taking longer than expected.

We'll make sure to provide a further update once we hear back from the team working on this.

Thanks in advance for your patience!

Newbie

Any update? A half year since the issue came up past by in the meantime...

Regular
Spotify cannot use the Pandemic as an excuse for letting this issue for
almost 7 months. This is just very poor business and customer service. I
pay for this service to work!


Visitor

Just want to say I’ve had this issue for about 1 year now. 

Regular
It seems as if Spotify doesn't really care to address this issue. Other
music services work on my vehicle and other vehicles using Apple devices.
Prime, Apple etc all work! Not Spotify. No. It does not work on my vehicle
with my IPod.

Visitor

You would think this would be higher priority given how long the bug has been around and how many BMW's it is actually affecting. 

Regular
I have read about it affecting other car brands as well. Not only BMW.
Spotify needs to fix this.