Crash as soon I play a song

Status: Closed

Hi I been using Spotify for 5 years and I love this app. But today on my phone Spotify keep crashing every time I play song. I don’t hear the music it just freeze and exit my app. Please fix this ASAP, I dj, and I love music so much.

Hey there.

 

We haven't had any activity in this thread for a while, so we'll be closing this thread for now. 

 

If you ever need us again, just give us a shout. We're always here to help.

Comments
SergioDavid
Status changed to: Need more info

Hey @Queenybeats, welcome to the Community!

 

How long has this issue been happening for? What device, operating system, and Spotify version are you using? Did the issue start happening after an app or software update?

 

Also, what troubleshooting have you tried so far?

 

We'll see what we can suggest once we have this info.

SergioDavid
Status changed to: Closed

Hey there.

 

We haven't had any activity in this thread for a while, so we'll be closing this thread for now. 

 

If you ever need us again, just give us a shout. We're always here to help.