Crash trying to listen to "Flamenco Espanol" album from "Gypsy Flamenco Masters"

[cyberyann]

Device

iPhone 6, iPad Air 2

Operating System

iOS 12.2.2

My Question or Issue

 Spotify crashes when trying to listen to "Flamenco Espanol" album from "Gypsy Flamenco Masters".

1- Search for artist "Gypsy Flamenco Masters"

2- Select the album "Flamenco Espanol"

[Daisy]

Hey @cyberyann.

Welcome to the Community.

We know it sounds simple, but it's often overlooked.

Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

If you're still having trouble, could you let us know the exact version of Spotify?

Looking forward to your reply 🙂

[cyberyann]

Hi @daisy.hendriks,

Thanks for your swift reply. I've restarted my devices (tested on iPhone 6 and iPad Air 2), to no avail.

Spotify version: 8.4.88.280

[Daisy]

Hey everyone,

If you are experiencing this issue, could you first try the following troubleshooting steps:

• Log out and back in again
• Restart your device
• Perform a clean reinstall of the app
• Try on a different device

If, after trying these steps, you're still experiencing this issue, could you provide us with the following info:

• Device
• OS version
• Spotify version

Thanks a lot! 

[Daisy]

Hey everyone,

We now have the right team looking into this.

If you're experiencing this issue, could you provide us with the following info:

• Device
• OS version
• Spotify version

Also, please make sure to add your vote (+VOTE) 🙂

Have a great day!

[Guido]

Hey there.

We just wanted to let you know that we've looked into this with the right folks now.

We don't have a timeframe for a fix, but we're really glad you let us know about this.

If you have any other questions, just let us know!