Announcements

Crash trying to listen to "Flamenco Espanol" album from "Gypsy Flamenco Masters"

Status: Not Right Now

Device

iPhone 6, iPad Air 2

Operating System

iOS 12.2.2

 

My Question or Issue

 Spotify crashes when trying to listen to "Flamenco Espanol" album from "Gypsy Flamenco Masters".

1- Search for artist "Gypsy Flamenco Masters"

2- Select the album "Flamenco Espanol"

 

Hey there.

 

We just wanted to let you know that we've looked into this with the right folks now.

 

We don't have a timeframe for a fix, but we're really glad you let us know about this.

 

If you have any other questions, just let us know!

Comments
Daisy

Hey @cyberyann.

 

Welcome to the Community.

 

We know it sounds simple, but it's often overlooked.

 

Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

 

If you're still having trouble, could you let us know the exact version of Spotify?

 

Looking forward to your reply 🙂

cyberyann

Hi @daisy.hendriks,

 

Thanks for your swift reply. I've restarted my devices (tested on iPhone 6 and iPad Air 2), to no avail.

 

Spotify version: 8.4.88.280

 

Daisy
Status changed to: Need more info

Hey everyone,

 

If you are experiencing this issue, could you first try the following troubleshooting steps:

  • Log out and back in again
  • Restart your device
  • Perform a clean reinstall of the app
  • Try on a different device

If, after trying these steps, you're still experiencing this issue, could you provide us with the following info:

  • Device
  • OS version
  • Spotify version

Thanks a lot! 

Daisy
Status changed to: Under investigation

Hey everyone,

 

We now have the right team looking into this.

 

If you're experiencing this issue, could you provide us with the following info:

  • Device
  • OS version
  • Spotify version

Also, please make sure to add your vote (+VOTE) 🙂

 

Have a great day!

Guido
Status changed to: Not Right Now

Hey there.

 

We just wanted to let you know that we've looked into this with the right folks now.

 

We don't have a timeframe for a fix, but we're really glad you let us know about this.

 

If you have any other questions, just let us know!

Env: prod