Created a username but got numbers and letters

So I created a Spotify account for my little brother and it asked for a username. I created one for him but instead of it appeared a combination of numbers and letters. Is there any way to change this?

Hey folks,

Thanks for continuing to provide the info we've requested.

The team in charge of this are still looking into the underlying issue.

In the meantime, do make sure to pass on the following info if you haven’t already:

  • your device + OS version
  • the display name you want

We can then pass it on to the right team, who will attempt to apply the necessary changes to your accounts.

Bear in mind that we cannot guarantee that the above manual process will work, so we would also like to suggest the following alternatives:

  1. You can link your account to your Facebook profile by following the steps here. Your Facebook profile name will now be displayed on your Spotify profile.
  2. You can create a new account, making sure to do so on another device, preferably on desktop, and then transfer all your saved music and playlists over onto the new account by following these steps.

Thanks! Keep us posted :)

Comments
Rock Star 11
Rock Star 11

Hello @nicoolsen!

 

Thanks for reaching out. I'll try to help you out :)

 

It would be great if you could provide me with some more info on this. Did your username change to an alphanumeric number? Also, did you create that account using Facebook?

 

Keep me posted!

nicoolsen
Casual Listener

@Jose_M wrote:

Hello @nicoolsen!

 

Thanks for reaching out. I'll try to help you out :)

 

It would be great if you could provide me with some more info on this. Did your username change to an alphanumeric number? Also, did you create that account using Facebook?

 

Keep me posted!


Hey No I didnt use Facebook to create his account and the username I choose wa Theisolsen but he hot a name like this example 2qt4ye52hf i cant remember it but it was like that example

Rising Star 20 Emilia_8
Rising Star 20

It happened to me also. I created an account for my mom, I chose her name to be displayed, but instead it's just a bunch of random numbers and letters. 

Is there any way to make it display the correct name? 

Rock Star 11
Rock Star 11

Hello @Emilia_8 and @nicoolsen!

 

Thanks for your reply. In that case, I'd recommend you check out this Spotify Answer for more help with this.

 

Hope that helps!

Rising Star 20 Emilia_8
Rising Star 20

@  I'm aware that you can link your Spotify with Facebook. But my mom doesn't have one, nor wants to use it. Her Spotify account was never linked to Facebook and was created via email. 

She just wants her displayed name be the same as the one delivered while registering. Why would you ask for a preferred name and then instead of it use just random letters and numbers? 

nicoolsen
Casual Listener

Same here My little brother dosnt have a facebook

brotoss
Visitor

I am fully aware that, under no circumstances, I may edit my username or display name. That's not what I'm on about.

 

However, according to Spotify's own website: "You can create a custom display name that replaces the username where it shows on your profile, app, playlists, and Friend Activity."

 

After significant research and experimenting, emailing support and asking on reddit, this does not appear to be a true statement.

 

Is there a secret setting somewhere to activate and use my display name? I'm not trying to change it, just USE the name that I entered into the "what should we call you" box.

 

Crazy as it may sound, I'm not going to keep paying for an app that calls me a random string of numbers and letters instead of the name that I instructed it to. That's an extremely basic functionality that essentially all apps and websites have.

 

If this is a functionality that has been discontinued, you need to disclaim that on your site instead of lying about it. 

Rock Star 6
Rock Star 6

Hey, @brotoss 
Welcome to Spotify Community and thanks for reaching out here!

You can connect your Spotify account to your Facebook account, and then your FB name will be displayed on your Spotify. Take a look at this following article and get more info about it:

If you have any other further questions or need more help, let me know! I'd love to help!

Best Regards,
hezorg

brotoss
Visitor

I don't have facebook. The display name, which is defined as the name you enter when creating account when it asks "what should we call you?", is what I would like to use.

Rock Star 11
Rock Star 11

Hello @nicoolsen and @Emilia_8!

 

It sounds like this might be an issue that Spotify's tech teams are looking into. To confirm if that's the case, can you let me know which device you used to create your accounts?

 

On another note, you can always start over with a new account following the steps in this Spotify Answer. Just make sure to use a different device than the one you used before.

 

Hope  this helps and keep me posted :)