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Created a username but got numbers and letters

So I created a Spotify account for my little brother and it asked for a username. I created one for him but instead of it appeared a combination of numbers and letters. Is there any way to change this?

Hey there folks,


Thanks for all your reports and patience while we were looking into this with our tech teams.


If your display name isn't showing up in the app you can now add a new display name to your account following the steps here. We're therefore marking this as 'Fixed'. 


If you're experiencing difficulties editing your display name, make sure to create a new thread in the relevant help board here - we'll be happy to jump in and help you out with that there.




Hi @, that account was created on Motorola g5 with Android 8.1. 

I don't want to create a new account, I want the one I have to work properly. 






It was created on a Huawei p20 litr and I dont want to make My little brother a New account because we have duo Spotify premium

Status changed to: Under investigation

Hey folks,

Thanks for reporting this issue to us.

We’ve passed your info on to the relevant team, who are currently looking into it.

If you’re experiencing this issue, make sure to click + VOTE.

Could you make sure to provide us with the following info, if you haven’t already:

  • Device & OS version
  • The display name you want?

Thanks! Keep us posted 🙂


Hey @Petya 


Device: Huawei p20 lite EMUI 9.1.0

Spotify version:


This is my issue as well.  I understand this is an ongoing issue.  But I chose the display name of Melrick when I signed up via the app, which it seemingly allowed me to do, but I've subsequently discovered there is already someone with that display name, so I'm not sure how this will be resolved.


Samsung S8 / Android, latest software version.

I chose Melrick, which is already taken, so I'd like to change it to Melrick72


I registered on my android phone, and it didn't give me the option to choose an username. I did not connect to facebook either. I've had this account for maybe half a year and I'm finally getting tired of it. My username is a string of random numbers and letters (zdf2r01wzc2zrrde67ojvraox). I'd like to have my username as (Rawri Microwave) if you can manually change it. 


Hi, I also have the issue that the username was not created when I signed up for my account - there's just a random sequence of letters and numbers.
I'd like to have the same username for my account as I was able to set for community, please (Kristie-Ana).

Device used: Windows 10 laptop (WIN version 1903), sign-up via browser (Mozilla Firefox)
I did not sign up with Facebook, but chose sign-up with an email address and entered the username in the data field "What should we call you". There was no error message, but the username was not assigned. Any help much appreciated.


Spotify team, you need to elaborate on the question what is the "custom display name" according to your support page here :


"You can create a custom display name that replaces the username where it shows on your profile, app, playlists, and Friend Activity"


WHERE DO I DO THAT, i.e. where do I create that custom display name


I created a Family account and input the username SSFrog1022 when I signed up.  It has been replaced by numbers / letters.  I have followed all posted instructions on how to change the display name but cannot find anywhere on my profile that references "display name."  I have been able to change my profile photo, but see no options to change the display name.  Oddly, when I attempted to post here, the system recognized the username SSFrog1022 and readily connected to my Spotify account.  Also, the Username I created for my father on his phone shows up just fine. I have the desktop app running on Windows 10, and on a Samsung G7 with the latest OS.  I do not want to create a new account - getting any tech set up for my parents is hard enough without having to do it twice.  This is a silly glitch and obviously one that has been going on for some time - I see posts about it from 2017.  Surely Spotify can come up with a better fix than forcing customers go thru the hassle of creating a new account and moving over everything they have created.  


Yeah, all the more since Spotify says themselves (on the aforementioned help page) that you can create a "custom display name" !!!


Just finally tell us customers WHERE we can do that, dammit!