Credit Card Stopped Working “Oops, seems your card or payment provider is having a bad day"

[dreezone]

I am trying to upgrade to premium account and when I enter the card details I get the below error. 

Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment method.

I have tried using a different network, Incognito view, Different browser, My laptop, via android app. Nothing works. 

Really appreciate your fast response on this. 

[Melody]

Hey there, @dreezone

Thanks for coming to the Community!

It sounds like you've already tried most of the best initial steps for this, which is great.

Could you also double-check the guide here: https://support.spotify.com/account_payment_help/payment_help/problems-paying-for-spotify-by-card/ ?

If the issue remains, this sounds like one for Support. You can reach them one of these ways:

Email: https://www.spotify.com/about-us/contact/contact-spotify-support/

Twitter: https://twitter.com/SpotifyCares

Facebook: https://www.facebook.com/SpotifyCares

They be able to look in more detail backstage 🙂

Thanks,

/M

[MaríaCamila]

Hi @dreezone,

We're closing this thread as we didn’t receive an answer from you. If you're still having the same issue, just give us a shout.

Cheers 🙂