We've received some reports from previous Premium users trying to avail our current offer for them, that the received Premium period is one month instead of three.
We've received some reports regarding the duration of the currently running three-months offer for past Premium users being reduced to one month, upon activating it.
This is currently being investigated. Make sure to click +VOTE and post a comment in the thread that you're also experiencing this so we can pass your info on to the right teams.
We'll keep you posted here on any updates as we receive them.
Me too - I'm disappointed that my attempt to subscribe hasn't worked and feel more ripped-off than ever. Spotify tortures you with hideous ads to force you into subscribing (and thereby subsidising its output) then can't even keep its word - but I am glad to hear this was an error rather than a deliberate fraud and hope it will be rectified before I am charged for another month.
It would be nice if Spotify understood that not all if its users are youths who love the sound of screeching and tailored its advertising aand other content to make it more appropriate to the wide diversity of users around the world.
I signed up for the 3 months free and I checked my billing date which is next month, but that’s not 3 months. I want this fixed ASAP. Don’t care for false advertising.
It hapend the same to me, please solve the problem and give the promised 3 months free.
I also signed up for the 3 month FREE premium account shows 1 month AND I am still getting adds!!!!!
I am brand new to spotify and am trying to get the 3 free month trial under the premium tab. I keep getting 'Sorry, you are not eligible for that plan. Here are some other ways to get Premium' message. How can this be resolved?
I sure hope these people are compensated - this is a real problem.
This is happening to me too!! I paid for the 3 months for 6,99 and now im getting told im gonna get charged for 6,99 this month because i have individual spotify premium when i did pay for the 3 months with the discount you offered! i really hope i dont get charged for something i already paid....