Daily Mixes/ Discover Weekly/Release Radar Are Not On Demand on Free

Plan

Free

Country

 

Device

Huawei P20 Lite

Operating System

Android Oreo

My Question or Issue

I have seen topics opened about this issue, but i haven't seen a proper solution to it. It looks like Spotify doesn't seem to care about it either. The problem is simple; you open the app, you see that your most listened Daily Mixes are on shuffle for no reason. I tried deleting the app completely, I tried logging off and on, I tried opening and closing the app repeatedly, it doesn't work. It gets worse after some time too, more of your Daily Mixes becomes shuffled and you can't do anything about it. And this is not the first time I'm experiencing this issue either, 2 weeks ago I had the same problem, it got fixed by itself, and now it came back. So please, fix this issue. 

 

Hey everyone,

 

We just wanted to let you know that the right folks have taken a look at this for you. Right now, we're not able to provide an exact timeline for a fix, but we'd recommend always keeping your Spotify app up to date to ensure you're on the latest and best version.

 

Have a nice day!

Comments
Nitroband
Newbie

Plan

Free

Country

 USA

Device

Samsung Galaxy S8+, PC

Operating System

Android Oreo, Windows 10

 

My Question or Issue

 The summer rewind playlist broke and it was non shuffle and infinite skips but now it acts like a normal playlist not infinite skips and shuffle but it still plays in non shuffle order... so how do i fix it back to the way it was or im changing to a 1 star review if its meant to be like that, because summer isnt evem over.

Tisery
Casual Listener

Update: Nothing changed. There are 3/6 Daily Mixes shuffled and not on demand as it should be. 

Screenshot_20190131-163636.jpg
Moderator
Moderator

Hey @Tisery.

 

Thanks for reaching out to us about this, and apologies for the delay! We'll be happy to help out.

 

Would you first mind performing a clean reinstall by following the steps outlined here? This can solve many common problems that our users experience.

 

If that doesn't work, could you try logging into your account on another mobile device and seeing if your Daily Mixes appear as normal (i.e. on demand)?

 

Also make sure to let us know which Spotify version your Android phone is rocking in your reply.

 

Thanks! We'll be looking out for your reply.

Aileeng
Newbie

Yeah, I am currently experiencing the same problem, I even uninstalled the app and everything, it just isn't working.

Moderator
Moderator

Hey @Aileeng.

 

Thanks for letting us know.

 

Would you mind sending us a screenshot showing the missing Daily Mixes?

 

Once we have that, we'll look into this further.

 

Thanks!

Kero4you
Regular

I've been told to head to this thread in order to troubleshoot this issue since its the same as mine. 

 

I have the latest version published in the Google Store and the issue persist. 

Screenshot_20190211-152948.png
Moderator
Moderator
Status changed to: Need more info

Hey folks,

 

Thanks for reporting this to us.

 

Could we ask you to provide us with the following info:

  • exact Spotify version
  • device + OS version
  • a screenshot clearly showing the missing Daily Mixes?

Thanks! We'll be looking out for your replies.

Aileeng
Newbie

Spotify version: 8.4.92.949

Device: Glaxay S9 

Os: Pie (Android 9)Screenshot_20190207-023642_Spotify.jpgFeb. 7th

 

Screenshot_20190215-105656_Spotify.jpgFeb 15th

 It got slightly better when it connected to the spotify on my laptop, but the problem came back again.

 

Moderator
Moderator
Status changed to: Under investigation

Hey there everyone,

 

We really appreciate all your reports regarding seeing playlists on Free that should be on demand showing as Shuffle only. We've passed this on to our tech folks and they'll be looking into it.

 

If this issue occurs to you, make sure to add your +VOTE to stay updated.

 

If you haven't already, we'd also recommend trying the following:

  • Logging out and back in your account
  • A quick reinstall of the app on your device
  • Make sure your device is up to speed with the latest firmware updates

If none of these do the trick, please let us know the following:

  • Your current Spotify version
  • Your device and its OS version
  • Does this occur when logging to your account from a different device?
  • Any screenshots would be also helpful. Just make sure that no sensitive/private info is displayed.

We'll keep you posted :)

Moderator
Moderator

Hey there @Tisery@Aileeng@Kero4you and @Nitroband,

 

There's currently a newer version of the Spotify available. Just to confirm, could you give it a try updating the app to the latest update? 

 

If the issue still persists after that, let us know, along with the Spotify version you end up with and we'll make sure to pass it on to our tech teams, thanks!