Daily mix disappeared after Premium upgrade

Plan

Premium

Country

India

Device

Xiaomi MI A2

Operating System

Android Pie

 

My Question or Issue

I signed up to Spotify as a free user at first and after choosing my preferred artists I got Daily Mixes appearing on my home screen. After few listens I upgraded to Premium and after upgrade the Daily Mixes suddenly disappeared. This happened from February 27 and still now I have not seen the Daily Mix feature. 

 

The issue is occurring on all devices and platforms along with my Android phone, like my Windows 10 Spotify desktop app, and the Spotify Web Player. 

 

I have come to like Spotify for it's awesome features so any help about this is very much appreciated.

Hey folks,

 

Thank you for reporting this issue to us.

 

We just wanted to let you know that the right folks are looking into this.

 

We're not able to provide an exact timeline for a fix, but we'd recommend always keeping your Spotify app up to date to ensure you're on the latest version.

 

Thanks again!

Comments
rawkingout
Newbie

Plan

Premium

Country

 United States

Device

Android and Windows PC

Operating System

Android Pie, Windows 10

 

My Question or Issue

 I reactivated my spotify account recently and have not seen my daily mixes since reactivating the premium account. How do I get these back?

Rock Star 1
Rock Star 1
Hi there!

As far as I know, the daily mixes are based on an algorithm that clocks your daily listening habits, so it may take a week or two of you listening to your favourite songs/genres for the daily mixes to kick into gear again.

Hope those daily mixes reappear for you!

A
rawkingout
Newbie

I noticed the daily mixes before I reactivated to a premium account. Then once I reactivated I did not see those mixes anymore, but could still access the few that were generated from my recent plays.

 

In 4 days it would have been 2 weeks since I went premium again so I will see if they show up then.

 

Just not sure why they disappeared to begin with.

 

Rock Star 1
Rock Star 1

Yeah hopefully they should show up. Let us know in the meantime!

rawkingout
Newbie

I am still waiting for these to show up.

 

Not sure what to do, but frustrating there is no help from Spotify on this.

isaumyam
Composer

Hi, I have also faced this problem personally. I've contacted SpotifyCare about this on Twitter and after following all the troubleshooting options (like clearing cache, logging out, uninstalling the app, reboot, reinstall the app) the problem doesn't go away. In fact, till this day I don't see any Daily Mix or Weekly Mixes on my Spotify like I used to see when I was in free version.

After contacting SpotifyCare, they asked me to keep listening to music for a few more weeks in order for the daily mixes to be generated. But honestly, I'm still waiting for that day. I think there is some sort of bug, but not sure as Spotify Support didn't confirm it and asked me to wait for few more weeks and keep listening to music. I hope it will show up someday. So, I'll recommend the same to you. Keep listening to the music you like for at least 3 weeks and see what happens after that. But I'm glad to know that I'm not the only person facing this issue.

 

Update: I'm taking with the Rockstar team to dig more into it and will let you know as soon as there is any update.

Moderator
Moderator

Hey @rawkingout.

 

Thanks for keeping us posted, and apologies for the late reply!

 

Can you confirm for us that your Daily Mixes are not appearing on any devices?

 

If so, could you provide us with the following information:

  • devices + OS versions
  • exact Spotify versions?

Once we have all that, we can look into it further.

 

Thanks! We'll be looking out for your reply.

Moderator
Moderator

Hey @sayan-666.

 

Thanks for reaching out to us about this.

 

Just to follow up on what @isaumyam said, could you provide us with the following info:

  • devices + OS versions
  • exact Spotify version?

Once we have this, we can look into it further.

 

Thanks! We'll be looking out for your reply.

Noealcachofa
Newbie

Hola! 

Si, las daily mix desaparecieron al volverme premium.

Cuando no lo era, tenía 6 listas.

En otros dispositivos no tengo daily mixes tampoco.

Gracias por responder ! 

Moderator
Moderator

Hey @Noealcachofa.

 

Thanks for confirming that for us.

 

Could you provide us with the following info:

  • devices + OS versions
  • exact Spotify version?

Once we have this, we can look into it further.

 

Thanks! We'll be looking out for your reply.