Daily mix disappeared after Premium upgrade

[sayan-666]

Plan

Premium

Country

India

Device

Xiaomi MI A2

Operating System

Android Pie

My Question or Issue

I signed up to Spotify as a free user at first and after choosing my preferred artists I got Daily Mixes appearing on my home screen. After few listens I upgraded to Premium and after upgrade the Daily Mixes suddenly disappeared. This happened from February 27 and still now I have not seen the Daily Mix feature. 

The issue is occurring on all devices and platforms along with my Android phone, like my Windows 10 Spotify desktop app, and the Spotify Web Player. 

I have come to like Spotify for it's awesome features so any help about this is very much appreciated.

[Noealcachofa]

Spotify version: 8.4.96.953

OS version: android 8.1.0

OPSS28.65-36-9

Device: motoG 5s plus

[HarjotShah]

Daily mix playlists were available when I was a free subscriber. Ever since I've updated my payment details and started premium trial, daily mix playlists have become unavailable. I tried reinstalling the app, restarting the phone, clearing the cache, and logging out and logging in again but have been unable to get it to work

Anyone has any idea on fixing this issue

Plan

Premium

Country

India

Device

OnePlus 6

Operating System

Android P

My Question or Issue

[xoholo]

Hello @HarjotShah ,

Thanks for reaching out to the community!

Did you know that it can take upto two weeks before new users see the feature? 

Since you've been using Spotify for a while, I suggest you give it upto 48 hours after you've paid for premium for it to show up.

Keep us updated!

🙂

[HarjotShah]

Actually it's been a week now. I just checked desktop app as well, they're
not present there either

[xoholo]

Why don't you try logging out, then reboot your phone and log back in?

[HarjotShah]

Nope, just tried - didn't work

[Peter]

Hey folks,

Thanks for reporting this to us.

We have passed this onto the right team, who are currently looking into it.

First, could you make sure that you are logged into the right account?

If you are, could we ask you to leave the following information in the comments section below if you haven't already:

• Device + OS version
• Spotify version?

Also don't forget to click +VOTE if you are experiencing this issue.

Thanks! We'll let you know as soon as we have any updates on this.

[rawkingout]

---

@Peter wrote:

Hey @rawkingout.

Thanks for keeping us posted, and apologies for the late reply!

Can you confirm for us that your Daily Mixes are not appearing on any devices?

If so, could you provide us with the following information:

• devices + OS versions
• exact Spotify versions?

Once we have all that, we can look into it further.

Thanks! We'll be looking out for your reply.

---

Peter, The mixes started showing up the day after I posted my last comment.

[Katerina]

Hey there @rawkingout,

Thanks for keeping us in the loop.

Glad to head that everything is working as it should once more 🙂

Have a lovely day!

[IrfanIntekhab]

I have the same problem  Did it fix?