Announcements

Help Wizard

Step 1

NEXT STEP

Daily mix disappeared after Premium upgrade

Plan

Premium

Country

India

Device

Xiaomi MI A2

Operating System

Android Pie

 

My Question or Issue

I signed up to Spotify as a free user at first and after choosing my preferred artists I got Daily Mixes appearing on my home screen. After few listens I upgraded to Premium and after upgrade the Daily Mixes suddenly disappeared. This happened from February 27 and still now I have not seen the Daily Mix feature. 

 

The issue is occurring on all devices and platforms along with my Android phone, like my Windows 10 Spotify desktop app, and the Spotify Web Player. 

 

I have come to like Spotify for it's awesome features so any help about this is very much appreciated.

Hey folks,

 

Thank you for reporting this issue to us.

 

We just wanted to let you know that the right folks are looking into this.

 

We're not able to provide an exact timeline for a fix, but we'd recommend always keeping your Spotify app up to date to ensure you're on the latest version.

 

Thanks again!

Comments
rangis24

The same thing happened to me.. I had about 6 different daily mixes that Spotify generated for me. Yesterday I upgraded to premium and now I have only 3 mixes. The reason I upgraded was partly to continue getting the kind of mixes I was getting before.. 

My device is the Oppo F9 pro

Spotify version 8.5.16.781

ryanfedyk
  • Device + OS version
    • Android: 8.5.18.932
    • OSX: 1.1.12.451.gdb77255f
Peter
Status changed to: Not Right Now

Hey folks,

 

Thank you for reporting this issue to us.

 

We just wanted to let you know that the right folks are looking into this.

 

We're not able to provide an exact timeline for a fix, but we'd recommend always keeping your Spotify app up to date to ensure you're on the latest version.

 

Thanks again!

Stroopy

Ich habe ein ähnliches Problem und bin total verzweifelt. Vorher habe ich es kostenlos genutzt und über die Zeit von 2 Jahren mir Lieferfristen erstellt und auch meine Favoritenliste ist mir sehr ans Herz gewachsen. Gestern habe ich nun ein Upgrade auf Premium gemacht und alles ist weg.

Liste wiederherstellen funktioniert auch nicht. Bitte sagt mir, dass die gesammelten Lieder nicht alle weg sind 😞