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Deducted UPI payment but Premium not activated

Submitted by Moderator on ‎2023-01-10 08:31 AM
Status: Fixed

Hey folks, 


We've been receiving contacts from Indian users saying they've been charged for Premium and yet their account is still on free status. This is being investigated by our teams. 

Hey folks,

 

Thanks for your patience while we looked into this issue.

 

We’re happy to say that this should now be fixed for everyone! The payments have been processed and Premium should be active on your end. 

 

If you're still not seeing Premium on your account or if you're concerned about multiple payments, feel free reach out to Customer Support team via one of the channels here. They can take a closer look into the matter and will help you out further, as they are the ones in charge of it and we don't have access to their systems.

 

Thanks!

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Comments
Adithya_KR
Newbie
2023-01-08 03:02 PM

..

0 Likes
31h3qojt55kxqr3n6fc
Newbie
2023-01-08 03:15 PM

The exact same issue for me as well. UPI payments are not being recognised as paid. The money has bee deducted from the back but didn't receive any conformation mail from Spotify. Payment done twice. No refunds have been initiated. 

0 Likes
Jose_M
Spotify Star
Spotify Star
2023-01-08 04:50 PM

Hello @sakshi4!

 

Thanks for reaching out too. If you made your payment using UPI as well, it's possible that the Premium subscription shows up to 3 days after the payment was made. If you're still not seeing Premium features after 3 days, make sure to let me know.

 

Have a nice day 🙂

0 Likes
mak1911
Newbie
2023-01-08 07:02 PM

same issue dude, idk i'll wait for 3 days for the premium to appear but still my other payment should be refunded 

0 Likes
aakarshak-nandwani
Newbie
2023-01-08 10:43 PM

I tried everything but nothing helped, still no premium access.

0 Likes
5wxzzpm1mqjt0iw60psm
Newbie
2023-01-09 04:53 AM

I have also the same issue!! Payment is completed but I didn’t receive premium features! Please activate my premium account or refund my money back as soon as possible !

ananyagrandhi31
Newbie
2023-01-09 06:53 AM

Hi Spotify team

I am also facing the same issue as above

I have recharged my premium account and money got debited from my bank account but my Spotify account didn't get upgraded to Spotify premium

0 Likes
Abhik_Chattopadhyay
Visitor
2023-01-09 09:29 AM

Same issue happened to me today ..  payment deducted from Gpay but no premium access.

0 Likes
Jose_M
Spotify Star
Spotify Star
2023-01-09 10:09 AM

Hello everyone!

 

I'm sorry to hear you're having trouble with this. In this case, I'd recommend you get a formal proof of debit from your bank, then, you can submit it to BillDesk Support here to raise a dispute.

 

If you need further help with your case, I'd recommend reaching out to Spotify's Customer support team here, so they can take a look backstage at what's going on.

 

Hope this helps and let me know if there's anything else I may be able to assist you with 🙂

0 Likes
Jose_M
Spotify Star
Spotify Star
2023-01-09 10:11 AM

Hello @aakarshak-nandwani!

 

I'm sorry to hear you're having trouble with this. In this case, I'd recommend you get a formal proof of debit from your bank, then, you can submit it to BillDesk Support here to raise a dispute.

 

If you need further help with your case, I'd recommend reaching out to Spotify's Customer support team here, so they can take a look backstage at what's going on.

 

Hope this helps and let me know if there's anything else I may be able to assist you with 🙂

 

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