Deducted UPI payment but Premium not activated

[Lyubka]

Hey folks, 

We've been receiving contacts from Indian users saying they've been charged for Premium and yet their account is still on free status. This is being investigated by our teams. 

[Lyubka]

Hey folks,

Thanks for your patience while we looked into this issue.

We’re happy to say that this should now be fixed for everyone! The payments have been processed and Premium should be active on your end. 

If you're still not seeing Premium on your account or if you're concerned about multiple payments, feel free reach out to Customer Support team via one of the channels here. They can take a closer look into the matter and will help you out further, as they are the ones in charge of it and we don't have access to their systems.

Thanks!

[karthik25462]

Money is debited from my account but the premium is not activated. I purchased special offer for 1year 499, the amount has debited through UPI transaction but didn't activated premium account.

[antimony51]

Hello,

I have been facing this issue too. I had subscribed for a family account for a month and it was on auto-pay. It deducted money but the premium didn't activate, so I ended up having to make the account again. I want the money back. How to go about ths process. The account is linked to the email:**bleep**

Thank you

[nikhxsh]

I have purchased premium via UPI 4 days back. I still couldn't see any transaction in order history and hence premium subscription is not activated yet.