[Desktop] Almost All Text Missing (0.9.8)

Thread623330656312658874
Status: Fixed

Description:

In the redesigned client (v0.9.8), multiple reports of almost all text being missing. 

 

Desktop v0.9.8 is currently rolling out, if you don't have it yet it will make it out to you sometime in the future.

 

To reproduce:

  • Open Spotify v0.9.8 on some systems.
  • The majority of the text in the client will appear to be missing, but the client still operates normally. 

 

Workarounds:

  • Try altering your Windows Color Depth between True Color (16 bit) and True Color (32 bit). (Instructions on how to do so are here).
  • If you have an nVidia hybrid/optimus graphics system (reported by @octodur ), make sure the Intel Integrated graphics processor is set as the system default in the nVidia Control Panel. Screenshot and extra details here.
  • Until this issue is resolved, you can also use the web player.

 

Additional information:

Sample screenshot (kindly provided by @fattpacman ):

blank text

https://24.media.tumblr.com/4c493306eea26c986e1899f3e4e58e04/tumblr_mzp57v9V0P1qb2bedo1_1280.jpg

 

If you are having this issue, can you please post (where possible):

  1. Your Operating System (eg. Windows 7/8, Mac OS X 10.9 etc)
  2. Your current Spotify version (Help/Spotify > About > Click to copy version)
  3. On Windows, your set Color Depth (Instructions on how to find out)
  4. If you are using a hybrid/optimus graphics card system
  5. Which (if any) of the workarounds above work for you

Thanks!

 

Updates:

N/A

 

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Status: Fixed
0 Likes

Related Issues

Comments
katsumii
Roadie

Woohooo!!! The text shows up on my Spotify program on Windows 7!!!

 

I updated from 0.9.8.195.ge3aa7492 to 0.9.8.199.g21853119 !!

 

Thanks!! :)

 

And it looks *sooo* elegant and lovely and easy on my eyes. Rock on, Spotify! headbang.gif

 

-kat

GastonJamin
Casual Listener

Not only do I have text missing, but whole content is gone. The screen is just black, although I can blind-click. So the content is there, it's just invisible...

I have this with:

- the "discover"start screen (black but you can click, there is content)
- apps like Pitchfork and Rolling stone (also content there, it's clickable but all you see is black emptiness...
- an overview page of an artist

- the top bar in a playlist

- Search results, which is the most annoying!

 

This makes the desktop app virtually impossible to use. What happenend?! I've had no problems before.

I'm running Windows 7, 64 bit, and have an AMD Radeon HD 8750M

 

 

 

Screenshot 2014-04-11 21.31.35.png

 

Screenshot 2014-04-11 21.34.12.png

HiroseTakara
Casual Listener

Hello, spotify updated itself today to the 0.9.8.296.g91f68827 version, and I´m having same issue, many of my songs are blak.. I can click on the, but i´m unable to read the characters. I have found this happening specially to songs that have foreign characters like japanese. They used to show perfeclty before the update. I have an old machine running windows XP but never had issues with spotify before.

 

I hope it can be fixed soon.