Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

[Desktop] Browse is Missing

Status: Fixed

Thread531146752649
Status: Resolved

Description:

This is an ongoing issue, some customers reporting they don't have the Browse option in the desktop client. Browse being missing has been solved for quite a few people, however there are still reports of this issue.

 

To reproduce:

  • Anyone with an affected account will not have the Browse option, which is at the very top of the left hand panel in the Desktop client. 

 

Workaround:

Searching for: "spotify:app:browse" is reported to work for the majority of people experiencing this issue. 

 

Additional information:

In order to help track down this issue, please provide the details in the section below.

 

If you are having this issue, can you please post:

  1. Your desktop operating system (Windows 7/Mac OS X 10.9.x etc).
  2. Your desktop spotify version (Help/Spotify > About)
  3. If your account is Free/Unlimited/Premium
  4. Your country (which is shown on your online account)
  5. Your Spotify username (also shown on your online account)

Thanks!

 

Updates:

2014-04-29: This bug has now been resolved. If you have the Browse tab, but are getting a blank page, please make a new support topic over in the Desktop Section and we can troubleshoot from there. 

 

When posting in this forum please make sure you have read these guidelines.

Comments
marktegethoff
1. Mac OS X 10.9
2. Spotify version 0.9.8.296.g91f68827
3. Premium account
4. USA

Hope this helps the bug/issue get resolved!

Thanks for opening this thread.
air123055

1. Mac OS X 10.8.5

2. Spotify Version 0.9.8.296.g91f68827

3. Premium Account

4. USA

KucharczykL
  1. Windows 7 64-bit (Version 6.1 (Build 7601: Service Pack 1)
  2. 0.9.8.296.g91f68827
  3. Premium
  4. Czech Republic

 

INtake

1. Windows 7 Ultimate 64-bit

2. Version 0.9.8.296.g91f68827

3. Premium

4. Sweden

Peter__
Thanks for the reports so far guys! If possible, would you also be able to add point 5 (apologies, slipped my mind the first time) - your Spotify usernames will be useful in case the teams want to check out individual accounts.

Many thanks for taking the time to give your details, keep the reports coming! 🙂
KucharczykL

It appears I can't edit my message anymore. My Spotify username is lordfrikk.

 

Thanks for helping out, Peter.

melissadianna

1. Windows 7 Prof. 64-bit

2. Version 0.9.8.296.g91f68827

3. Premium

4. U.S.A

5. melissadianna

marktegethoff

5. marktegethoff

 

(looks like I could not edit my original post)

josespinal
  1. Mac OS X 10.9.2
  2. Spotify 0.9.8.296
  3. Premium
  4. Dominican Republic
  5. josespinal
laurensdude

1. WIndows 8.1

2. Version 0.9.8.296.g91f68827

3. Free account

4. USA

5. laurensdude

 

If you refernce the attached image you will see the problem i am having. All the tabs that are circled in red all show a black page with te occasional loading icon when i first click on it. I have even tried re-installing SPotify to no success

 

http://i.imgur.com/ta8TL2z.jpg