[Desktop] Can't change my profile picture!

Plan

Premium

Country

Sweden

Device

PC

Operating System

Windows 10

 

My Question or Issue

Hi! I can't get to the dialogue which changes the Spotify profile picture. The following doesn't work because there's no 'change' dialogue appearing: https://support.spotify.com/us/account_payment_help/account_help/profile-picture/ Help!

Hey there folks, 

 

Thanks for bearing with us!

 

This should now be fixed in the latest version of the desktop app. 

 

If you're having troubles seeing the option to change your profile page after updating, we'd recommend trying a clean reinstallation of the app with these steps

 

If that doesn't do the trick, make sure to let us know in the relevant Help Board.

 

Have a lovely day :)

Related Issues

Comments
ABristow22
Newbie

Same here (Denmark). I have no profile picture but would like to add one. With the latest update to the desktop app this is not possible - The change button has disappeared.

dangkhoabt
Visitor

hello, I just change to premium and when I can't change my profile picture, I don't know why? any have the same problem? thank you for help

dangkhoabt
Visitor

same here so annoying @@ 

martynaudio
Visitor

I've looked to see if I can find the way I usually change mine, and it isn't there right now! I remember changing my profile picture from inside the desktop app under my username at the top right, but currently, I can't see it. I'll keep looking! 

martynaudio
Visitor
I think it's been removed from all versions currently, I can't find a way to change it online, or mobile or desktop at the moment.
PrestonGarvey
Regular
this happened after yesterday's update they need to fix this **bleep**
PrestonGarvey
Regular
they need to hurry up and change this because I have big **bleep** boobs on my profile I didn't know everybody can see it
raquezha
Casual Listener

I'm also experiencing this

Moderator
Moderator
Status changed to: Under investigation

Hey there folks,

 

We really appreciate reporting this here in the Community!

 

We've passed this on to the right teams who will be looking into this. If you're having troubles updating the profile picture on the desktop app, make sure to first try the following:

If the issue persists after that, let us know by adding your +VOTE in the thread and details in a comment below:

  • Your device and its OS (operating system) version
  • The exact version of the Spotify app on that device
  • Any screenshots of the issue would be helpful

We'll keep you updated here so make sure to subscribe to this thread :)

Ecabussu
Casual Listener

Reinstalling and logging out doesn't solve anything. Please fix.