Thread: 256122 (133 replies)
Using broadband (i.e. not mobile data) many users seem to be receiving error 114 when trying to use Spotify and they're unable to use it. Spotify remains in offline mode
Some users have had luck by changing their Spotify password.
Nonetheless, we continue our investigation and hope to have this resolved very soon.
We're currently looking into why some users may be experiencing 114 errors at the moment. Usually this just represents a temporary connection error, but I'll let you know what we turn up. Thanks for your patience in the meantime.
We experimented with this over the weekend but seemingly to no avail - We'll investigate further. Sorry to hear that some of you are still experiencing this message - Generally these numbers relate to connections to the access point. If you can, try switching network (Wi-Fi to 3G on a mobile, for example) and seeing if you can stream.
We have a theory but we need to ask a few questions first. If you're experiencing this problem please reply to this thread by answering all three of the following questions:
- Which internet service provider are you using?
- Are you using any firewalls? If so, which ones (i.e. Norton)?
- Are you using any Anti-virus software? If so, which ones?
Thanks for hanging in there since yesterday's update everyone. And thanks for the reports which have been a huge help. At this time, we can't be 100% certain of the source of the problem but regardless we've escalated to our teams. We'll get back to you shortly with an update.