Help Wizard

Step 1


[Desktop] Local files with special characters or non-English letters in their name not working






Desktop Windows

Operating System

Windows 10


My Question or Issue

The local files scan seems to be broken (again) on the Spotify Windows desktop app (so not the Microsoft store version, the version downloaded from the Spotify website).


I tried to add some new local files a few hours ago and it wouldn't work so I removed the local-files.bnk file because I found countless messages on this forum mentioning this exact problem with this solution. However that did not work and worse, some files went missing in the process after the fresh scan.


So I completely uninstalled Spotify and reinstalled it from the website. Everything worked, however, after waiting for it to finish updating the local files, a new version was download by the client. So I installed it and... the same local files disappeared again. So I guess something is crashing regarding local files indexing in the latest version ( while it was not in the version still delivered from the website (


However that is not the first time I encounter this kind of problem (and it seems that a lot of people encounters them periodically, judging from the messages here) and it's sad to see that something as simple as files indexing (which should be the basics for a music player) gets broken so often on a stable release channel 😕 . Not being able to merge the local files with the online ones is starting to become really annoying...

Hey folks,


Thanks for your patience while we looked into this issue.


We’re happy to say that this should now be fixed for everyone with the latest version of the app! Just make sure your app is updated.


If you're still having trouble, make sure to post a new thread in the relevant help board here.




@ElenaIs there a changelog anywhere where we can see what has been changed in this version?

In other words: If I'm doing fine with a previous version ( to be precise), what reason do I have to upgrade?