Announcements

Help Wizard

Step 1

NEXT STEP

[Desktop] Lyrics not working

Submitted by on ‎2021-03-23 12:54 PM
Status: Fixed

Plan

Free

Country

Brazil

Device

PC

Operating System

Windows 10

 

My Question or Issue

Until yesterday the lyrics of my desktop Spotify were working. Now all the time i click the little microphone symbol it says that musixmatch doesn't have the lyric of the song. This is happening with every song.

 

Untitled 1.png

Hey there folks,

 

Thanks for your updates and for your patience while we looked into this issue. We can now confirm that this should be fixed for everyone!

 

Make sure your app is updated to the latest version. If you're still having trouble, let us know in the relevant help board here and we'll have another look.

 

Note: Keep in mind that right now lyrics are only available in a few select countries and regions. If you'd like to see this feature come to more countries, you can consider adding your vote to this idea.

See more ideas labeled with:
Comments
linho
Newbie
2021-03-23 11:43 PM

Same thing is happening here (also from Brazil). Since the last update (which I got today), the app keeps saying it doesnt have the lyrics.

What is weird is that on my phone it shows lyrics just fine. If I run spotify on my browser, there are lyrics there as well. The problem is just on the windows app.


I already tried a clean reinstall. Tried logging in again a couple times.... No luck with these.

Gabii
Visitor
2021-03-24 01:44 AM
I from Colombia and i have the same problem.
HsuHC
Newbie
2021-03-24 04:50 AM

Same in Taiwan but it works properly with my Android phone.

TINTJA
Casual Listener
2021-03-24 04:58 AM

 

Plan

Premium

Country

Indonesia

Device

(Acer E 14)

Operating System

(Windows 10)

 

My Question or Issue

I've try all of the solution but none is working
1: Re-installing
2:Login-Logout

but it's weird when i try  spotify web player, the lyric show up like this screenshot below, the yellow background is web player and faded brown background is the desktop app

error spotify.png
OneByBoo
Rising Star 4
Rising Star 4
2021-03-24 10:15 AM

Hi there @TINTJA

thanks for reaching out !

 

Can you please confirm that you've followed the steps for a clean reinstall and downloaded the app from the Microsoft Store?

 

If Lyrics still don't show up, please mention your exact Spotify version running on your device.

 

Thanks for your cooperation 🙂

0 Likes
fathanh12
Newbie
2021-03-24 10:55 AM
yaa... mine too, I don't know what happened. On dekstop, the lyrics do not appear, instead the writing appears as above. But on browser, lyrics appear
TINTJA
Casual Listener
2021-03-24 01:43 PM
thanks for replying, i do all the solution, deleting every spotify folder on my pc and reinstall it, but it come with the same result, the lyric still missing
my spotify version is 1.1.54.592.gc0b20638 (Microsoft Store version)
patchii
Visitor
2021-03-24 04:05 PM
im having the same problem here too. once you've gotten it figured out hmu if you can^^
raylians21
Newbie
2021-03-24 04:43 PM

**bleep** I thought I was the only one experiencing the same problem. Maybe Spotify has the problem? Hmm. Help us please.

Ver
Spotify Legend
2021-03-24 04:44 PM
Status changed to: Under investigation

Hey folks,


Thanks for reporting this issue to us.


We’ve passed your info on to the relevant team, who are currently looking into it.


If you’re experiencing this issue, make sure to click +VOTE and Subscribe to the thread to be notified of any developments.


Could you also make sure to provide us with the following info, if you haven’t already:

  • Device + OS version
  • Exact Spotify version
  • The troubleshooting steps you've tried so far

Thanks! We’ll keep you posted and let you know as soon as we have any updates on this.

Related Issues