[Desktop Mac] Crashing immediately after app opens

After a system reboot my Spotify client stopped working.

> Desktop, Mac

> macOS Sierra 10.12.6

> Spotify: 1.0.91.183.g259b84fa


Issue:

1. Click Spotify icon in Applications directory

2. Spotify flashes an empty black window for ~half a second and immediately crashes with no error message

 

> I tried deleting all the cached and supporting files like I've seen in several other threads.
> Tried reinstalling the application, but the issue still persists.
> The weird thing is when I tried to launch it from the terminal to view the console logs it launced and works just fine! The command I used:

/Applications/Spotify.app/Contents/MacOS/Spotify &

 

Does anyone know how to fix this issue?

 

Hey all,

 

Be sure to keep the app up-to-date. Try a clean reinstallation of the app if you're having issues and let us know if there is anything we can do.

 

Have a nice day!

Comments
absmn
Newbie

Hi Jemi,

 

I installed the new version (1.0.99.250) and in my case, the problem is solved.

 

Thank you for your support!

Raydiognome
Regular

I was having same issue with Windows 10. Spotify c rashed immediately after opening

Downloaded the installer and reinstalled.  It was fine for 4 days. Now today it will play 1 track and then crash.

Installed the Windows Store version and it does the same thing.

 

Moderator
Moderator

Hey @Raydiognome,

 

Thanks for reaching out to us about this, and apologies for the late reply!

 

Would you mind doing the following and sending us the output: (if you prefer, you can just DM me):

  • Open cmd
  • Paste and run, %appdata%/spotify/spotify --show-console?

Once we have that, we can pass it on to the relevant team so that they can investigate this further.

 

Thanks! We'll be looking out for your reply.

RedDodgerAZ
Regular
I can but I no longer have the issue after doing a "clean" uninstall of the
app and then reinstalling.
Moderator
Moderator
Status changed to: Fixed

Hey all,

 

Be sure to keep the app up-to-date. Try a clean reinstallation of the app if you're having issues and let us know if there is anything we can do.

 

Have a nice day!

ahhh123
Casual Listener

who's marked this as fixed??? he has to use the terminal to open it(which doesn't keep it open for me btw, same problem).. how does a $30billion company not able to make a desktop app that doesn't spontaneously close.. I work in tech so have the most current versions or osx and spotify why is this crashing..