Announcements

Help Wizard

Step 1

NEXT STEP

[Desktop] [MacOS] Unable to scroll with arrow keys & scroll bar missing from side bar

Hello, 

 

I am having an issue with Spotify where none of the scroll functions are working. For example, if you take a look at the attached screenshot, I cannot scrool down to see the "Popular" tracks or anything below it. I can click on the "Overview," "Related Artist" etc. buttons and they respond normally. I tried restarting the ap, restarting the computer, deleting Spotify and re-downloading it. None of these moves have solved the problems. I am using Mac OX El Capitan. Any ideas?

Screen Shot 2018-02-25 at 11.15.18 AM.png

Hey folks,

 

We're just checking in to confirm we've let our tech team know, and they're investigating this.
We don't have an exact timeline for a fix, but we'd recommend keeping an eye out for updates to the app.

If you notice any changes or improvements in the meantime, don't hesitate to let us know.

 

Many thanks for your patience,

/M

Comments
rockpaperguccir

Same problem here after doing update last week. I reinstalled and still the same issue. 

 

gerlindeman

I have the same problem and no clue how to fix this yet. 

mikeleven12

When I press on the downward arrow key, the Spotify window does not scroll down like it used to. However, if press play on a song and then press the downward arrow key it will scroll down one song at a time. This recent glitch only makes a few songs visable/accessible on an artist's page and it makes playlists and charts on the "browse" section inaccessible as well. Even scrolling down one song at a time on an artist's page doesn't fully work as it will scroll down for about 10 songs and then start scrolling back up to the top of the page. I would really appreciate some help because this has been happening for a couple of days and makes Spotify unusable for me if I can't access my songs. 

nagohtnad

same. 

 

i'm a week in on this issue. it's very frustrating. 

schupaska

I'm also having the same issue.

sarajsgriffiths

I'm also having this problem...is there any way to contact spotify about this issue? 

sarajsgriffiths

same issue here too....does anyone know how we can get people at spotify to fix this? 

schupaska
I posted a message in the “Ongoing Issue” section. Maybe if more people do
they will attend to it.
schupaska

I'm not able to scroll down any of the menu items, Browse, Recently Played, etc.. 

The only ones that work are when I used a playlist or Songs.  

I have a MacBook Air with the most recent El Captian. 

Chloelouise97

I also can’t scroll down at all as of the last week! Very annoying!