We've been seeing reports of users who are experiencing issues with the Spotify desktop app on Windows 7.
First off, could you try reinstalling the app, making sure to remove any Spotify app data in C:\Users\YOURUSERNAME\AppData\Roaming\Spotify?
If that doesn't work, we'd like you to provide us with the following info:
- your country
- the exact Spotify version you're running
- a description of the behaviour of the app, including any errors
- any other info or workarounds you think are relevant to the issue
Once we have that, we'll take a closer look.
Thanks - keep us posted!
We really appreciate your reporting this and providing us all the relevant info.
We've passed all your details on to our developers, but this seems to be affecting specific devices or setups and we're unable to find a solution remotely. We're continuously improving the app and optimizing it, so we recommend keeping an eye out for future updates to the app, but can't guarantee this will fix the issue.
For now, we suggest you try checking your hosts files and if that doesn't help you could consider using our web player.
Sorry we don't have any better news for you at this point. Thank you for understanding.