We've been seeing reports of users who are experiencing issues with the Spotify desktop app on Windows 7.
First off, could you try reinstalling the app, making sure to remove any Spotify app data in C:\Users\YOURUSERNAME\AppData\Roaming\Spotify?
If that doesn't work, we'd like you to provide us with the following info:
the exact Spotify version you're running
a description of the behaviour of the app, including any errors
any other info or workarounds you think are relevant to the issue
Once we have that, we'll take a closer look.
Thanks - keep us posted!
Hey again folks,
Thanks for bearing with us! Rest assured that our tech teams are still looking into this.
If you're having troubles with the desktop app on your Windows 7 device, could you also try checking your hosts files (there are steps on how to do this included in this Spotify Answer) and see if that helps?
If the issue persists after that, please make sure to leave a comment with the following details, along with your +VOTE:
Your device and its operating system version
The exact Spotify version
An example of when the error is occurring - you can add a timestamp/the date and time
Do you have a bank security software installed?
We'll keep you posted on any updates we have to pass on 🙂