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We've passed all your details on to our developers, but this seems to be affecting specific devices or setups and we're unable to find a solution remotely. We're continuously improving the app and optimizing it, so we recommend keeping an eye out for future updates to the app, but can't guarantee this will fix the issue.
For now, we suggest you try checking your hosts files and if that doesn't help you could consider using our web player.
Sorry we don't have any better news for you at this point. Thank you for understanding.