[Desktop] Progress Bar Resets to 0:00 when Switching to Fullscreen

Hi everyone, 

 

We're receiving reports from our users that while playing a song and switching to full screen mode the track's progress bar gets back to 0:00, but the song keeps on playing.

 

This happens on desktop devices with Windows across multiple countries.  

 

If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Update below.

 

We'll be keeping everyone up to speed here, so make sure to Subscribe to this thread. 

 

Cheers!  

Hey folks,

 

Thanks for reporting this issue to us.

 

The relevant team is currently testing out a fix for this. Could you make sure that your app is updated to the latest version and letting us know if the issue persists? 

 

If it does, make sure to also provide us with the following info:

Thanks! 

Comments
BigChungus1
Visitor

This is on the new design for spotify, when I click fullscreen the song always shows as starting from the start whilst it could be half way through the song.

pndspirit
Visitor

Plan

Premium

Device

Laptop

Operating System

Windows 10

 

My Question or Issue

When you're playing a song, and for example you are at 1:23, and open fullscreen, it says starts counting from 0:00. (it's 0:00 if you haven't skipped through some part of the song. If I skip to 1:00 and play for 20 seconds, then enter the fullscreen, it will start counting from 1:00.)

Mihail
Moderator
Moderator

Hey @pndspirit,

 

Thanks for reaching out to the Community.

 

We appreciate your report and have passed it along with similar posts to the right team. They are happily taking a closer look. We'll keep you updated on any developments, as soon as there are any. It's also a good idea to keep an eye out on the two threads where the new desktop design is being heavily discussed - here and here

 

Hope this info is useful. Let us know if there's anything else we can help with.

chiacchierone
Casual Listener

Plan

Premium

Country

New Zealand

Device

Surface Laptop

Operating System

Windows 10 20H2

 

My Question or Issue

 

I've recently received the new desktop app update with the new design.

However, whenever I switch to full screen mode, the playback bar starts again from 0:00.

The song keeps playing without any interruption, but it means that the progress bar in full screen mode is completely incorrect, and the song will finish before the progress bar does.

 

Switching out of full screen mode shows the correct progress bar in the regular desktop app. 

Ver
Moderator
Moderator

Hey @chiacchierone,

 

Thanks for posting here in the Community 🙂

 

Could you give these steps a go and run a clean reinstall? This one is more thorough than the usual one.

 

In case nothing changes, could you send us a video recording or screenshots of what you're seeing? We'll look into this further.

 

Keep us in the loop! We'll be right here if you have any questions.

chiacchierone
Casual Listener

Hi @Ver, thank you so much for your help! I followed the steps to reinstall Spotify properly and am still experiencing the problem. I've attached a video to illustrate it - please let me know if you need any more details!

Novy
Moderator
Moderator

Hey @chiacchierone 

 

Thanks for getting back to us with this info. 

 

If possible, could you ask a friend or a family member to log in to their account using your device to see if they can replicate this?

 

You can also give it a try using a different internet connection. 

 

Let us know how it goes. 

chiacchierone
Casual Listener

Hi @Novy,

 

Thanks for your reply! I have already tried this on multiple internet connections and the same problem occurs. My sister also has the same problem with her account, so it doesn't seem to be exclusive to me. Using her own device (Surface Pro, Windows 10), she also sees the same problem occur.

 

Thank you so much for your help!

Ver
Moderator
Moderator

Hey @chiacchierone,

 

Thanks for keeping us in the loop 🙂

 

We passed your info on to the right team who are taking a closer look. 

 

We'll keep you posted on any developments, as soon as there are any.

 

You can also keep an eye on this thread about the the new desktop design.

 

If you have more questions, we are here for you.

 

chiacchierone
Casual Listener

Hi @Ver,

Thank you very much! Hopefully it can be fixed soon! If at all useful for them, I'm using version 1.156.595.0 of the Spotify app from the Windows Store on Windows 10 20H2 19042.906.

 

Thank you very much for all your help 🙂