[Desktop] Scrolling issue with an individual podcast

Plan: Premium

Country: Germany

 

Device

MacBook Pro 13inch Early 2015

Operating System

macOS 10.14.6

 

Spotify Version: 1.1.20.510.g7d28aaaa

 

When i access this podcast site on Desktop

https://open.spotify.com/show/2vlKp5dOGb5B8to7ByPNy6?si=D5okYMBmQnWEcihOR5ZZPg

 

and i scroll down (to the end, but its starts before), there is some glitching and flickering going on. Sometimes it becomes unresponsible.

It´s only on this podcast site, didn´t happen on other sites.

Reinstall didn´t work.

Hey there folks,

 

Thanks for your patience while we were looking into this!

 

We'll have to mark this as Won't Fix for now but we really appreciate taking the time to report this here in the Community.

 

If anything changes about this in the future, we'll make sure to let you know.

Comments
Community Manager
Community Manager
Status changed to: Need more info

Hey there folks,

 

Thanks for reporting this!

 

First, we'd recommend performing a thorough reinstallation of the app with these steps on the device experiencing this. 

 

After that, if the issue persists, it'd be helpful if you could add your +VOTE and following details:

  • Your device and its OS (operating system) version
  • The exact version of the app you're on
  • The URI of the podcast you're having troubles with
  • Does this occur when using a different device? If so, make sure to add the device details for it
  • A screenrecording of what happens or a screenshot of any error message you see - just make sure that there's no sensitive/private info displayed

We'll be keeping an eye out for your replies, thanks!

Casual Listener

Hi @Katerina ,

 

issue still persists after reinstallation.

Installed on new Mac and Windows System, problem is on both.

 

Device

MacBook Pro 13inch Early 2015 & MacBook Air Early 2014

Operating System

both macOS 10.14.6

Spotify Version

both 1.1.21.1654.g282a2807

 

Device

Desktop i5 16GB Ram

Operating System

Windows 10 Pro 1903 18362.476

Spotify Version

1.1.21.1654.g282a2807

 

saw the Problem till now only on this Podcast:

spotify:show:2vlKp5dOGb5B8to7ByPNy6

 

here is a screencast

https://gfycat.com/granulargreenjavalina

Casual Listener

Hi @Katerina ,



issue still persists after reinstallation.

Installed on new Mac and Windows System, problem is on both.



Device

MacBook Pro 13inch Early 2015 & MacBook Air Early 2014

Operating System

both macOS 10.14.6

Spotify Version

both 1.1.21.1654.g282a2807



Device

Desktop i5 16GB Ram

Operating System

Windows 10 Pro 1903 18362.476

Spotify Version

1.1.21.1654.g282a2807



saw the Problem till now only on this Podcast:

spotify:show:2vlKp5dOGb5B8to7ByPNy6



here is a screencast

https://gfycat.com/granulargreenjavalina

Community Manager
Community Manager
Status changed to: Under investigation

Hey folks,

 

Thanks for reporting this to us.

 

We've passed your info on to the relevant team so that they can take a closer look.

 

We'll let you know as soon as we have any updates.

 

Thanks!

Casual Listener

Try a Update Spotify

Community Manager
Community Manager
Status changed to: Won't Fix

Hey there folks,

 

Thanks for your patience while we were looking into this!

 

We'll have to mark this as Won't Fix for now but we really appreciate taking the time to report this here in the Community.

 

If anything changes about this in the future, we'll make sure to let you know.

Newbie

Fixed for me as of Spotify version: 1.1.42.622.gbd112320