[Desktop] Spotify becomes unresponsive when using Search

When I click on the Search bar and start typing in, the desktop app doesn't respond and for example I can't open my playlists. I need to exit through task manager cause normal exit doesn't work. FIX IT!

 

Plan

Premium

Device

PC

Operating System

Windows 10

 

Hey everyone,

 

Thanks for your reports so far. We’ve passed your info on to the relevant team, who are currently looking into it.

 

If you're experiencing this issue, it'd be great if you could share a screen recording so that our tech folks can see what's happening on your end and get to the bottom of this!

 

Also, don't forget to add your +VOTE and leave a comment with the following details:

  • Device details (build/model/OS)
  • Exact Spotify version
  • Country of residence
  • The exact steps you're taking when you experience the issue
  • Troubleshooting steps you tried

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Related Issues

Comments
Rock Star 17
Rock Star 17

Hey @badger1246! Welcome to the Spotify Community. ^^

 

I understand your anger.

 

Have you tried reinstalling your app? If not here's a step by step tutorial.

That usually does the trick.

 

Let me know if that helps, thanks! ^^

 

Peace

Visitor

Hey Nico,

 

I also face this issue for several days. The reinstalling of the application, unfortunately, doesn't help. I tried doing it several times both via a downloaded installer and the Microsoft store.

 

A single search request causes two buggy effects:

  1. In the UI, the result list stays empty no matter what is requested. However, the UI stays responding.
  2. The background Spotify service gets hung. One of the Spotify processes starts using 100% of one of the CPU cores and can be killed only via the task manager. Also, using "Analyze Wait Chain" in the task manager on that hung process, I see that one of the threads of this process is queued and waiting for some resource.

 

I've uploaded the dump of the hung process to Google Drive:

 

https://drive.google.com/file/d/1363jqlPDUsqvuNpK81webaW1ptTbUPy2/view?usp=sharing

 

Hopefully, somebody can help, because this bug makes the application unusable.

 

Kind regards

 

 

Newbie
I have the same issue. Reinstalling does not fix it.
Newbie

I also have the same Issue. 

I believe something went wrong with spotifys latest update. Android devices are also suffering from weird bugs recently

Visitor

Plan

Free

Country

Russia

Operating System

Windows 7

My Question or Issue

Hello. I just started using Spotify and came across some unpleasant issue. My seaching function doesn't work. Well, it works correctly for the first 2 mins of using Spotify and then it just stops. I can not search anything and also after that all the functions stop working. So I can not stop listening, can not skip or change the song. All I can do is just... uninstall and install again. And the problem keeps arising every time. No idea what is going on. Can someone help?

Thank you.

Roadie
Проверь настройки (запреты и разрешения) антивирусника и брандмауэра. Полностью удали Spotify и потом установи заново.
Visitor
Увы, не помогло 😞
Брандмауэр даже до начальных настроек сбросила и переделала заново - все осталось по-прежнему.
Roadie
А сам Спотифай? Удали его, перезагрузи комп и снова установи.
Хотя возможно, это из-за 7й версии Windows. Она уже считается устаревшей((
Visitor
Да уж всё попробовала - та же песня. Начинаю и вправду думать на семёрку. Проверила на ноуте с 10-кой - все прекрасно работает. Эх, обидно!
Roadie
да, получается, это определенно из-за устаревшей ОС...