[Desktop] Spotify crashing with Ryzen processor

[intention]

Plan

Free

Country

United States

Operating System

Windows 10

hi! so about for the past week, whenever i listen to spotify, my system completely crashes! i'll be able to get through an unknown amount of songs before my screen freezes, my audio stutters rapidly for a couple of seconds, then everything goes black and restarts. i turned the hardware thing off in advanced settings, and there weren't any spotify things in the host file in system 32 thingy whatever blah blah.. i reinstalled spotify but i'm not sure i did a 100% reinstall, removing appdata stuff. can anyone offer possible solutions?

[Brunelicia]

Hey @intention ,

Welcome to the Community!

As you mentioned that you're using Windows 10, do you have the Spotify software download, or are you using the version from the Microsoft Store?

I'd suggest that you give it a try to the Spotify app on the Microsoft Store if you're not using it yet, this may be a solution.

Please take a look at this page and make sure you follow all the instructions there. 

If that doesn't work, please provide me with any videos or screenshots related to any errors you're seeing, and the information regarding the exact version of your OS.

I'll be looking forward to your reply.

[intention]

hi Brunelicia! i have the spotify app from the website. i'll try getting it from the windows store and see how that fares. i'd like to provide you with pictures or videos, but i can't since there's no error message or anything. it just crashes out of the blue.

what specs are you interested in? my processor is an AMD Ryzen 5 1400 Quad-Core Processor 3.20 GHz. I have 8gb of ram, and Windows 10 Home. 

[intention]

hey, installed the microsoft store version. i almost got through 2 songs, but it crashed again.

[Brunelicia]

I'm sorry to hear that the Microsoft Store version didn't work as well.

My computer specs are a bit similar to yours and I don't believe this would be an error on your machine.

Can you please go to Configs -> Windows Update and then check the exact Windows 10 Home version you're running?

Once I have the information about the exact OS version you're using I'll see what I can suggest next! 

[intention]

i'm not exactly sure if this is what you want, but 

Edition: Windows 10 Home

Version: 1909

OS build: 18363.657

[AeroZ]

I suggest giving BlueScreenView a go. https://www.nirsoft.net/utils/blue_screen_view.html

It'll show you the bluescreen code and the most likable cause. From there you can try to google the error code.

[intention]

when my computer crashes, it doesn't get the blue screen of death, though. would the tool still be useful? no error messages are shown during the crashes

[AeroZ]

Wouldn't hurt to try.

[tuzzio01]

I have the exact same problem, never had multitasking issues before but a couple days ago whenever I use Spotify and other app and especially while playing games (not heavy ones tho) the computer just freezes with a stutter noise and then restarts, runned various tools like Windows Diagnose Memory tool to see if there is an issue of ram or anything, tested another hard drive and its always the same, dont know if a Windows Update started the issue or not, have to try and see if with an old version still happens
My specs: Ryzen 3 1200, 8GB RAM and Windows 10 Pro

[intention]

glad to see i'm not alone! now that i think about it, for about 30 minutes i just left the task manager open to monitor if spotify was going crazy while it was playing a song, and it seemed perfectly fine. it's only crashed whenever i do something in chrome, or in the spotify app so far. there doesn't seem to be a specific trigger, it's just.. if i happen to click something, there's a chance it'll crash. 

edit: to be 100% clear, all the crashes have occurred while a song is playing on spotify.