Device not appearing on PC

My Marantz NA 11S1 does not appear as a device when I open Spotify on my PC, it does appear as a device on my iPhone 6.  I can access Spotify directly from my NA  11S1.  The NA-11S1 can access my music library on my PC.  I have Roon and can send music to the NA-11S1 from my PC using Roon.  What needs to be done for the Spotify on my PC to see the NA-11S1?

 

btw:  Spotify's Idea statistics aren't all that impressive when unresolved posts are deleted after a week of inactivity which is apt to happen during vacations and/or snow storms, as happened with the original posting of this issue, ooops I mean "idea".

Hey @degnanje!

 

We're closing this thread as we didn’t receive an answer from you. If you're still having the same issue, just give us a shout.

 

All the best :)

Status: Closed
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Moderator
Moderator

Thanks @degnanje.

 

We'd like to gather as much info as possible before we can report this to our team. If it's possible, can you try using Spotify Connect with your receiver and a different computer?  

 

Keep us in the loop.

degnanje
Concert VIP

Yes.  I downloaded Spotify to an HP laptop, that connects via wireless to the router, and was able to play to the lap top.  On spotoify connect both computers and the iphone see each other as devices.  The iphone doesn't display the NA 11S1 as a device on the default menu, but it will appear under More Devices, however this morning, when I try to select and play to the NA 11S1 from the iphone I get and AirPlay unable to connect message, whereas I used to be able to play to it from the iphone.  I can open the NA 11S1 app on the iphone and select Spotify and play to it, just as I can open Spotify from the remote on the NA 11S1.   When I do this though the PC still says its connected to spotify and not the iphone.  I am able to connect to Spotify from the iphone/NA 11S1 and from the HP PC and play separate music to each device.  So there are "work arounds" it just seems like the NA 11S1 should appear on connect from the PC.

Moderator
Moderator

Thanks for the quick reply, @degnanje.

 

We'd like to get to the bottom of this. If possible, try to log in using a friend's account to see if this is still happening. Also, can you tell us more about the AirPlay error message you're getting? 

 

Keep us posted.

degnanje
Concert VIP

I do not have a friend that has a spotify account.  Screen shot attached of iphone message.