We're receiving reports that some of our users in Nigeria are experiencing difficulties with their payments.
Hey everyone,
We've been regularly checking the status of this with the right folks, and we have an update.
Verve is now a viable payment option in this region. If this is available to you, we recommend trying to add this to your account. If Verve isn’t an option to you, then we’d suggest posting in our Subscriptions help board. From there, we’ll see if there's anything else we can suggest that best supports you.
Still having issues with payments. Contacted my bank and was told a week ago that the transaction shows up as "pending" and they advised me to wait a while. Waited a while and now I have 4 days of premium left.
I've tried different cards, tried paying in an incognito tab, nothing worked. My card works with Apple so it seems like a Spotify problem.
Great to hear you're back rocking! If anything else pops up, feel free to create a new thread here. 🙂 For now... I hope you're having a... https://spoti.fi/3xeXuue!
What bank cards are you guys using @Ovizz@ainaadeshina? Zenith is what I used before it stopped working and Zenith is what I tried again when @Hubo replied to this thread. I know GTB will never work.
I’ll observe and see if it still works when payment is due next month.
Edit 4/8/21: Can confirm payment still works for me.
Hey everyone,
We've been regularly checking the status of this with the right folks, and we have an update.
Verve is now a viable payment option in this region. If this is available to you, we recommend trying to add this to your account. If Verve isn’t an option to you, then we’d suggest posting in our Subscriptions help board. From there, we’ll see if there's anything else we can suggest that best supports you.
Thanks!