Discover Weekly not playing, and endlessly loads

Status: Fixed

We've received reports about Discover Weekly not playing for some folks, and it also seem to endlessly load.

Hey folks,

 

Thanks for your patience while we looked into this issue.

 

We’re happy to say that this should now be fixed for everyone! Just make sure your app is updated to the latest version.

 

If you're still having trouble, make sure to post a new thread in the relevant help board here.

 

Thanks!

Comments
doo9
  • Plan

Premium

Country

Canada

Device

iphone 11, surface pro, echo dot

Operating System

(iOS 10, Windows 10, echo dot

 

My Question or Issue

I tried to look and play my discover weekly but it just won't show up. i can find the playlist but it just won't load and after a bit it literally says " couldn't find playlist". I've looked on my iphone and and surface pro. the surface pro loads and says couldn't find. my iphone just loads forever. and when i even ask alexa to play discover weekly she says she cant find that playlist ( i asked her to play release radar and it worked). i never really looked at discover weekly before but now when i look it just cant "find" the playlist even though i can see it under the discover tab on the search. pls help

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Steeaalth

Plan

Premium

Country

Norway

Device

Laptop

Operating System

Windows 10

 

My Question or Issue

I used to have Spotify it worked fine, but I logged into another account I had and I checked out "Weekly Discovery" and clicked on it to listen, but it doesn't load for some reason

The Weekly Discovery playlist that doesn't work for me: https://open.spotify.com/playlist/37i9dQZEVX...

I get "Couldn't find that playlist Search for something else?", any help please

Chilled_Muuni

Plan

Premium

Country

 

Device

iPhone 11

Operating System

iOS 15.4.1

 

My Question or Issue

As the title states, why isn’t my discover weekly loading? Is there a problem with my account?

Alex

Hi there @doo9,

 

Thanks for the post.

 

Sorry to hear this is happening.

 

Can you try the following:

  • Log out Everywhere and back in twice. This will force sync your account with the servers.
  • If possible ask a friend/ family member to log in with their account on one of your device to check if they experience the same issue with Discover Weekly.

If the issue is still present after this, please let us know your phone's model, OS version and exact Spotify version.

 

Keep us in the loop.

Hhhthree

 

Plan

Premium

Country

Usa

Device

(All)

Operating System

All

 

My Question or Issuei

Discover weekly isn't loading on any application/browser except the desktop application. 

When I attempt to navigate to it in the web player, it says "can't find that playlist" and it just doesn't load on my phone app. 

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juliepie3

I am having the same issue

kennetharethun

Same issue on all my devices: WIndows, MacOS, iOS, iPadOS, tvOS.

Doesn't matter what device, OS or Spotify version.

 

Moonblinded

I am not sure if this is the right thread to post in but here's my issue anyway.

 

At night I often listen to music in my playlist titled Bedtime Jams which is a collection of soothing classical and ambient music to help me relax and sleep. I will play the music in this playlist all night.

 

Now for the last while everytime I try to listen to my discover weekly it only has sleep and ambient music. Like everytime.

 

I want my old discover weekly back where it would recommend music that is more in alignment with my general musical tastes and genres.

 

Does anyone know of how I can solve or work around this issue? Appreciate sincere suggestions. Thanks!

Kiril
Status changed to: Under investigation

Hey folks,

 

Thanks for reporting this issue to us.

 

We’ve passed your info on to the relevant team, who are currently looking into it.

 

If you’re experiencing this issue, make sure to click +VOTE and Subscribe to the thread to be notified of any developments.

 

Next, it's well worth running a clean reinstall to get rid of any cached files that might be causing trouble. See if your Discover Weekly playlist will work as expected afterwards.

 

If the above doesn't help, then could you also make sure to provide us with the following info, if you haven’t already:

  • device + OS version
  • exact Spotify version
  • what troubleshooting steps have you done

Thanks! We’ll keep you posted and let you know as soon as we have any updates on this.

Ani_1

Plan

Free

Country

Canada 

Device

(All)

Operating System

All

 

My Question or Issue: 


Same basically to everyone else in the thread with our Discover Weekly, no reboots or logins fix it, I tried to keep working on it and nothing really seems to show change and or work. If anyone knows a substitute playlist that gives new music in Spotify to me until the bug/issue gets resolved I would be happy. 

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