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Display/resolution problem on T95Z Android box, 7.1

Status: Case Closed
0 Likes
Can't see what I'm doing (e.g. typing username/password)
Launching Spotify causes a change in resolution and a chopped view of the app.
Image attached.
Android 7.1
T95Z Plus Android Box.
IMG_20170624_011824.jpg

Hey @ReubenGR!

 

We haven't heard from you in a while. We're closing this post for now.

 

If you're still having trouble with this, don't hesitate to let us know 🙂

Comments
SergioDavid
Status changed to: Need more info

Hey @ReubenGR, welcome to the Community!

 

How long has this been happening? Does removing the app and installing it again make a difference?

 

Be sure to keep us in the loop 🙂

SergioDavid
Status changed to: Case Closed

Hey @ReubenGR!

 

We haven't heard from you in a while. We're closing this post for now.

 

If you're still having trouble with this, don't hesitate to let us know 🙂

Thomas91

I have the same problem, do we have a solution?

Thomas91
 
Can't see what I'm doing (e.g. typing username/password)
Launching Spotify causes a change in resolution and a chopped view of the app.
Image attached.
Android 7.1
T95Z Plus Android Box.
 
 
 
IMG_20170624_011824.jpg
ReubenGR

Haven't really resolved it but managed a workaround of sorts.
Basically I just guess-timated where to click for the sign in boxes (you can almost see the edges iirc) and then typed in user id/password blind.
Once logged in, the display filled up the screen and all was fine.
Logging out brings you back to the problematic cropped portrait format log in page.
Hope that helps.

Aimee_T
Status changed to: Need more info

Hi @Thomas91, welcome to the Spotify Community!

 

Could you let us know what Spotify version you're using? We'd recommend reinstalling your app to see if it helps. Here you can see how to do it. 

 

Take care 🙂

Maria_B
Status changed to: Case Closed
Hey @Thomas91!

 

It seems we didn't receive a reply from your end. For this reason, we're setting this post as "Closed".

 
Don't hesitate to create a new thread if you need us again.
 
Our best,
PacoViolas

When launcing Spotify on my T95R Pro (Android 7.1.1) the screen resolution changes and can only see a quarter of the screen as per below. I believe someone posted this issue twice but no solution was posted and the case was closed. What is the solution?

 

Much appreciated.IMG_20170624_011824.jpg

Senon

Plan Premium

Country Argentina

 

Device

Android Tv t95z plus

Operating System

Android

 

  Can't see what I'm doing (e.g. typing username/password) Launching Spotify causes a change in resolution and a chopped view of the app. Image attached. Android 7.1 T95Z Plus Android Box.

 

 

Spotify-AndroidBox-t95zplus.jpg
lisandroft

i had the same problem. i tried forcing spotify to start in landscape mode, using this settings app (https://play.google.com/store/apps/details?id=info.kfsoft.android.appsetting&hl=en) and it worked. good luck. 

7caa76c3-74a0-469e-a1bf-229fca6c4f9a.jpg